Clerical Officer - Health Records

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

This is a patient-facing role that plays a key part in delivering an efficient and effective service to patients. The postholder will support the coordination and management of outpatient, vaccination, virtual (NHS
24), pharmacy and phlebotomy appointments.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHSGGC is unable to provide candidates or employees with a Certificate of Sponsorship (CoS).

• This is a permanent post, working 37 hours per week

4 week rolling shifts:

• Wednesday & Thursday: 08:00–20:00
• Friday: 08:00–19:30
• Saturday: 09:00–13:00

• Monday, Tuesday & Wednesday: 08:00–20:00
• Friday: 08:00–15:00

• Wednesday & Thursday: 08:00–20:00

• Wednesday & Thursday: 08:00–20:00
• Friday: 08:00–19:30
• Saturday: 09:00–13:00

• Monday, Tuesday, Wednesday & Friday: 08:30–16:30
• Thursday: 08:30–16:00

• This post will be based at Queen Elizabeth University Hospital – Please note this is a GGC wide post and can be moved to any location, however initial base will be Glasgow Royal Infirmary.

To support effective clinical care by providing an efficient Health Records service to patients, medical and nursing staff. Ensure patient appointments for outpatient clinics, day cases and inpatient admissions are administered and processed accurately and that patients’ health records remain confidential, are securely stored and are available as and when necessary.

To work to support effective clinical care by providing efficient administrative, clerical and receptionist services. To maintain electronic and paper based patient records systems providing confidential, accurate and up‑to‑date information. To maintain patient demographic and administrative data through continual checking and updating of the patient management system.

• National 4 or Level 1 qualification in 3 subjects, including English or equivalent.
• General administration and office experience/previous clerical experience desirable.
• Computer literate with good keyboard skills.
• Previous reception experience desirable.
• Prior experience of using a Patient Management System would be desirable however training will be provided.

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays.
• Membership of the NHS Pension Scheme, including life insurance benefits.
• Development opportunities including study bursaries, e‑learning and classroom‑based courses.
• Enhanced pay for working public holidays.
• NHS discounts on a wide range of goods and services.
• Confidential employee support and assistance, including counselling and psychological therapies.

If you would like to find out more, we would love to hear from you.

• Heather Mac Farlane, Senior Supervisor/Supervisor, on  or email Heather.
  
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• Lyndsey Johnstone, Senior Supervisor/Supervisor, Lyndsey.
  
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• Allanna Kerr, Senior Supervisor/Supervisor, Kerr.allannat

Details on how to contact the Recruitment Service and the Recruitment Process:
Information for candidates.

This post may close early to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.

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