Account Manager - Contracts

You know contracts are never just about the paperwork. They’re about trust, long-term value, and making decisions that work for everyone involved. You’ve built your career managing complex customer relationships, and what you want now is a role where that experience carries real weight and shapes how things are done for the future.

Maybe you feel like you're too far removed from decisions. Working reactively instead of proactively. Wanting to influence strategy or improve collaboration in a meaningful way. You’re looking for autonomy, the scope to get properly strategic, and the chance to work with technology that genuinely makes a difference.

This Contracts Manager role gives you that seat at the table. You’ll join the leadership team for Scotland in a leading sleep tech business with a strong European presence, owning and growing a customer portfolio with happiness and retention at its core. You’ll have the trust to negotiate, use data to guide decisions, and help shape the future of the business.

This client is all about improving the quality of patients’ lives through respiratory and sleep-breathing tech.

Working here brings with it a whole host of benefits. From the big things like enhanced parental leave and a generous 33-days annual leave, to the smaller-but-still-important-stuff like subsidised gym memberships and employee discounts, they’ve got you covered.

Plus, if you want to develop, this is the place to be. Their culture is based around helping people to thrive and grow in a role, so if you’re wanting to build for the future, they make a great choice.

You’ll be responsible for leading and optimising a high-profile NHS healthcare services contract, striving for excellence across operations, commercial and clinical. Continuous improvement is at the hear of this role, with customer happiness and business growth being your key goals. How you’ll get there? An average day may look like:

• Monitoring and manage the performance of contracts
• Acting as the lead liaison with NHS Scotland
• Organising regular contract review meetings and provide performance reports
• Managing budgets and identifying cost efficiency opportunities
• Identifying trends and service gaps
• Implementing innovative solutions to improve the patient experience
• Ensuring all activities comply with Health & Safety regulations, ISO standards and clinical governance
• Delivering sales and business development within the region
• Maintaining relationships with senior stakeholders

• Have 2+ years contract management experience, ideally in the healthcare industry
• Have a great understanding of healthcare and medical devices
• Can negotiate and consult on complex topics
• Are able to motivate people to achieve success
• Love delivering brilliant customer service and driving retention
• Can use statistical and other data to produce high level reports
• Have an undergraduate degree in a related field
• Are flexible to travel

Then we’d love to hear from you! If you’re interested in applying or would like to see the full job description for this role, please get in touch with Tommy on