ServiceNow Developer

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging.

As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

We are looking for an energetic and motivated Service Now Developer for our Integrated Global Services branch located in Calgary. In this role you will utilize strong business and technical consulting skills to develop solutions that solve business challenges while creating desired outcomes!

• Support with design and implementation of Service Now solutions tailored specifically for the Technology Provider Service Management (TPSM) Service Now product suite, including but not limited to ITSM, CSM, VA, PA, App Engine, Service Bridge, and Integration Hub.
• Design and implementation of Service Now solutions built on a multi-domain instance deployment of Service Now
• Collaborate with Client stakeholders and Long View team members to gather requirements and translate them into Service Now solutions
• Support Clients and Long View leadership to develop Service Now technology roadmap adoption strategy to best maximize their investments in the technology
• Provide technical leadership and guidance throughout the entire lifecycle, from solution design to implementation and deployment
• Conduct a thorough analysis of existing Client processes and workflows, identifying areas for improvement and automation using Service Now
• Ensure the scalability, performance, and stability of Service Now solutions, optimizing system resources and configuration settings
• Conduct thorough testing of Service Now configurations and customizations, ensuring high-quality deliverables and adherence to industry best practices
• Provide technical expertise and guidance to the Long View Service Now support team, assisting with troubleshooting and problem resolution
• Provide Service Now platform training and mentorship to other team members in the business and at clients
• Ensure Service Now platform security configuration aligns with corporate security policies and industry best practices

• 5+ years of professional experience designing and deploying Service Now platform technology and supporting ITSM, CSM, and domain-separated instances of Service Now
• 5+ years working as a client-facing consultant
• 5+ years programming experience including JavaScript and Python
• 5+ years working with Configuration Management (CMDB) including ITOM, HAM, & SAM
• 1+ years implementing Service Bridge
• Experience scripting in Unix and Microsoft Windows environments
• Experience coding in C# and using low-code solutions like Microsoft Power Automate
• Experience working with cloud-native Azure platform-as-a-service technology like service bus and web apps
• Experience integrating business applications and IT service management systems
• Experience with various web-based technologies such as REST, Graph
  
  QL, JSON, XML, XSLT
• Experience with software development life cycle preferably in an agile and Dev Ops delivery model
• Experience with software RMM tools and integrations like (ninja
  
  One, N-Able,…)
• Strong communication and documentation skills with the ability to communicate effectively both verbally and in writing to include high-quality technical documentation and diagrams
• Ability to interact professionally with a diverse group including executives, managers, developers, and subject matter experts
• Excellent customer-facing presentation and training skills
• Excellent problem-solving and multitasking skills