Cloud Platform Engineer — AWS, Terraform, AI

Position: Staff Cloud Platform Engineer — AWS, Terraform, AI
Staff Cloud Platform Engineer Skip to main content

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United Kingdom time type:
Full time posted on:
Posted 3 Days Agojob requisition :
JR111071

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
*
* Job Title:

Staff Cloud Platform Engineer*
* *
* Location:

** UK L
** evel:
** P4
** Timezone:
** 1st shift (local time)
** Position Overview
** We are seeking an experienced and highly influential
** Staff Cloud Platform Engineer
** to join our IT organization. This role sits one level above Senior and is designed for a seasoned technical leader who drives cloud platform strategy, defines standards, and leads complex, cross-team initiatives. As a Staff Engineer, you will architect, build, and evolve scalable, secure, and highly available AWS platforms that underpin the company’s corporate infrastructure. You will operate with a high degree of autonomy, influence technical direction across teams, mentor engineers, and partner closely with Dev Ops, security, and application teams to ensure reliable, efficient, and well-governed cloud environments.

** Key Responsibilities*
* * Architect, design, and lead the implementation of scalable, highly available, and secure AWS cloud platforms.
* Define, implement, and maintain infrastructure using
** Infrastructure as Code (IaC)
** methodologies, with a strong emphasis on
** Terraform**.
* Design, maintain, and evolve
** Terraform modules, standards, and best practices
** used across the organization.
* Manage and scale multi-account AWS environments using
** AWS Account Factory for Terraform (AFT)**.
* Design and operate
** event-driven and serverless architectures
** to support modern application and platform needs.
* Build and maintain automation and internal tooling using
** Python, JavaScript, Bash/Shell**, and IaC.
* Define and champion
** Git best practices**, including branching strategies, pull request workflows, code reviews, and version control standards (Git Hub preferred).
* Design, implement, and maintain
** CI/CD pipelines**, ensuring fast, reliable, secure, and repeatable deployments.
* Embed
** code quality, testing, compliance, and security controls
** into build and deployment workflows.
* Evaluate, integrate, and operationalize
** managed AI and generative AI services
** within cloud platforms, ensuring security, scalability, and compliance.
* Leverage
** AI-assisted tools
** to improve infrastructure automation, reliability, incident response, and developer productivity.
* Define
** standards, patterns, and guardrails
** for the responsible use of AI services across cloud infrastructure and CI/CD pipelines.
* Partner with security, legal, Dev Ops, and application teams to ensure
** safe, compliant, and cost-effective
** adoption of AI capabilities.
* Lead
** incident response**, conduct root cause analysis, and drive long-term reliability and resilience improvements.
* Influence cloud architecture, standards, and policies across teams and business functions.
* Provide technical leadership through
** mentorship, coaching, and architectural guidance
** to engineers across the organization.
* Lead major and complex initiatives, delegating work as appropriate, and reviewing deliverables to ensure alignment with organizational standards.
* Stay current with emerging cloud technologies and industry best practices, applying them pragmatically to improve platform capabilities.
* Participate in an
** on-call rotation
** to support critical infrastructure.
* Perform other duties as assigned.
** Qualifications*
* * Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent practical experience).
* Typically,
** 8+ years of related experience
** in cloud infrastructure, platform engineering, or Dev Ops roles.
* Advanced, hands-on expertise with
** AWS**, including compute, networking (VPCs), serverless technologies, and messaging…