System Monitoring Analyst

Hours:35 hours over 5 days / Monday – Friday

Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.

We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.

As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC and DVLA.

This role supports the business and a subsidiary part of the CDER Group whilst also supporting the wider ITAS team. This role reports into the Edge Support Manager and provides technical 1 st line maintenance of the Edge collection platform responding to alerts and system performance issues. This role does not cover user ITAS requests (such as incidents, problems, change requests and user support) which is covered by our ITAS team, or general IT support (such as hardware requests and maintenance) which is covered separately by our IT department.

Edge is our in-house collection platform which handles all aspects of the debt case workflow.

The Systems Monitoring Analyst will proactively monitor Edge performance responding quickly and effectively to Edge system alerts, maintain ongoing daily system health checks and carry out ongoing daily tasks such as auto integration batch uploads, UK Search contact detail imports and outbound letter validation. These will be reported and logged through our ticketing system, Jira, and the candidate will work alongside local and remote technical staff to ensure that every alert receives a timely and quality service.

• Gym membership contribution: we will give you up to £20 per month towards your gym membership
• Company pension
• 24/7 employee assistance programme
• Company sick pay
• Referral programme
• Discounts and savings available on our bespoke staff rewards platform
• Free onsite parking (excluding City of London)
• Cycle to work scheme
  25 days holiday, rising to 28
• Regular subsidised social events
• Voluntary service opportunities to a charity of your choice – up to two days per year
• Long service awards
• Enhanced family leave
• Working hours that are flexible
• Extra holiday days available to buy, up to five days per year
• As if that wasn’t enough, we even provide you with unlimited refreshments, regular mouth-watering treats and healthy snacks each week

1 st Line Technical Maintenance, System Performance and Monitoring

• The Edge platform has its own Validators which check regularly for data integrity issues, broken schedulers and other issues which can affect the flow of cases running through the system. These alert when something has been found. The support role requires you to react to the relevant validator alert, investigate and analyse the issue and resolve it as well as determining long term solutions to fix the problem at source with a goal of reducing the number of system validators in play.
• Other system alerts are raised for system issues such as broken workflows or crashed events. The support role requires you to deal with the alerts as they happen and resolve the issues as well as determining long term solutions to fix the problem at source.
• Edge has a large number of System Schedulers which handle a large number of processes such as launching events, processing case workflows, processing payments, producing and transferring files via Integrations with 3rd parties, producing reports and much more. The team monitors these schedulers daily and responds to issues where the scheduler may have failed or been delayed by some other process.
• Fix, remove or minimise issues by optimising the way in which the business uses Edge.
• Learn from incidents and take action to prevent them from happening again.
• Identify, document and mitigate risks.
• Ensure the correct and timely functioning of all Edge processes.
• Create and monitor system dashboards ensuring business processes are working as expected, identifying bottlenecks, inefficiencies or capacity issues.

• The team may be required…