Service Desk Analyst - IT Support Specialist
Listed on 2026-10-29
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IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
The Scottish Ambulance Service is seeking an ICT Servicedesk Analyst to contribute to the day-to-day operations of the ICT Servicedesk, based at South Queensferry or Paisley. The role supports SAS ICT users with telephone IT assistance, email handling, and service portal requests while logging calls to meet incident management standards.
You will aim for 70% first-line resolution, perform basic troubleshooting, and escalate to 2nd/3rd line ICT teams when needed.
Join us at NHS National Services Scotland as our next Service Desk Analyst - IT Support Specialist in Paisley, Scotland, United Kingdom.
As a Service Desk Analyst - IT Support Specialist, you will play an important part at NHS National Services Scotland in Paisley, Scotland, United Kingdom.
We invite applications for the Service Desk Analyst - IT Support Specialist position located in Paisley, Scotland, United Kingdom.
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