Parts Advisor

Fancy being the go-to person for parts across Agriculture, Groundcare, Construction and Landscaping Machinery?

You’ll run our parts counter. Source the right part, first time. Keep our customers’ machines moving.

Hamilton Ross Group are leading suppliers of Agricultural, Ground care, Construction and Landscaping machinery across Central Scotland. We’ve been doing this for over 90 years. We’re family-owned, we’re growing, and we back our people. Recognised in the inaugural Scotsman Insider 500 as one of Scotland’s top-performing companies by profit and turnover. This is a business with real momentum behind it.

If you’ve got the parts know-how and the customer service to match, this is a great opportunity.

The Role

• You’ll be the link between our customers and the parts they need by identifying, sourcing and supplying parts for agricultural, ground care, construction and landscaping machinery, including our aftermarket range. You’ll work closely with the workshop and service team to keep repairs on track.
• Serve customers at the parts counter, by phone and by email, in a professional and friendly manner
• Identify and source parts using catalogues, manufacturer systems and internal databases
• Prepare quotations, process orders and take payments accurately
• Liaise with the workshop and service team to ensure timely supply of parts for repairs
• Help manage stock, booking in deliveries, stock checks and maintaining accurate records
• Support merchandising and presentation of the parts store and displays
• Build strong product knowledge, including our aftermarket parts range and current promotions

What You’ll Bring

• You know your way around a parts department. You’re accurate, organised and good with people and you don’t need to be told what good service looks like.
• Experience in a parts, stores, trade counter or similar customer-facing role
• Strong customer service skills with a professional, approachable manner
• Good attention to detail and accuracy in ordering and paperwork
• Confident with IT systems including order processing, manufacturer catalogues, MS Office
• Able to work effectively as part of a team and under your own initiative
• Experience in agricultural, ground care, construction, landscaping or automotive parts (desirable)
• Knowledge of machinery, equipment and components (desirable)
• Full UK driving licence

What You’ll Get

• Competitive salary, based on experience
• Training and development across our products, systems and manufacturers
• 26 days annual leave plus 4 company shutdown days
• Employee discount scheme and referral programme
• On-site parking
• The stability of a family-owned business with over 90 years of trading and the recognition of a Scotsman Insider 500 company

Hamilton Ross Group is proud to be an equal opportunities employer. We welcome applications from all suitably qualified candidates and are committed to fostering an inclusive and diverse workplace.

We offer a yearly performance based bonus along with many other regular gifts and rewards.

You can benefit from employee discounts on a wide variety of products available in our parts department.

The company will make a generous contribution towards your pension to help with your long term financial planning.

With over 90 years of trading over 3 generations, our family business is investing for the future.

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We are leading suppliers of Agricultural, Construction, Garden Power, Groundcare and Forestry & Arb machinery and Animal Health products across Central Scotland.