TEC National Operations Manager

Hours: 37.5 hours per week

Salary: £70,000.00 per annum

This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field!

Join us as our new TEC National Operations Manager at Medequip Assistive Technology Ltd and let us empower you to truly make a difference.

Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred support.

You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values.

Medequip is the leading provider of medical equipment services to local authorities and the NHS across the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer.

Medequip Connect delivers Technology Enabled Care (TEC) services nationally, supporting people to live safely and independently using innovative digital and telecare solutions.

As the TEC National Operations Manager for Medequip Assistive Technology Ltd you will lead national TEC operational services, driving high-quality performance, innovation, customer satisfaction and commercial success across installation, maintenance and responder services.

• Delivering the company’s business strategy and profitability through high levels of service provision and performance against KPIs
• Deputising for the Head of Medequip Connect across operational, business improvement and business development functions where required
• Leading national TEC installation, maintenance and responder operations
• Driving continuous improvement, innovation and operational excellence across services
• Managing customer and contractual relationships to ensure high standards of service delivery
• Supporting budget setting, financial management and operational planning processes
• Leading on operational assessment and implementation of new business opportunities and contracts
• Ensuring compliance with TSA Quality Standards Framework, British Standards and contract requirements
• Supporting data quality standards and operational reporting across contracts
• Leading workforce management, colleague wellbeing, recruitment and retention initiatives
• Driving customer satisfaction and positive outcomes for service users, carers and stakeholders
• Developing effective operational processes, procedures and performance management frameworks
• Managing and developing regional operational management teams
• Supporting service development and business growth opportunities
• Leading contract and customer meetings and maintaining strong stakeholder relationships
• Ensuring health and safety, environmental compliance and quality standards are maintained nationally
• Supporting the development of Medequip Connect’s self-funder and private pay services
• Delivering effective training programmes to operational teams
• Supporting collaborative working across Medequip Connect and wider organisational teams

Above all, you will identify and align with our company values:

• We empower people to be accountable for their actions and performance.
• We help people with empathy, courtesy, dignity and kindness.
• We show respect and and are trusted by our colleagues, suppliers and customers.
• We believe in teamwork and are passionate about our work.
• We encourage innovation and the development of technology.
• We embrace change and seek to achieve excellence.
• We deliver cost effective, efficient and safe healthcare solutions.

• Degree in Business Management, Business Administration or related discipline (Master’s desirable)
• 7+ years’ operational management experience, including at least 3 years within a digital or technology-enabled environment
• Proven operational leadership experience within healthcare technology, telehealth or Technology Enabled Care services
• Strong understanding of Social Care and NHS structures, TEC regulations and commissioning models
• Experience in…