Lead Account Manager

We have an opportunity for a Lead Account Manager to join the team at Cooneen Defence, Fivemiletown on a permanent basis. The successful person will manage existing contracts to achieve annual sales and gross margin targets, meet KPIs & SLAs, deliver excellent customer service and satisfaction, and ensure successful contract retention.

• Manage existing Cooneen Defence contracts and deliver on annual sales and gross margin targets.
• Ensure all contracts meet contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Plan and monitor the critical path from order to delivery, ensuring production stays on schedule.
• Maintain regular contact with customers to review account activity such as order status updates, order forecasts, change to product requirements etc.
• Resolve customer complaints and escalations promptly, putting corrective actions in place where needed.
• Lead contract review meetings with customers and manage contract extensions and re-tenders.
• Lead early tender preparation meetings to ensure a strategic approach to current products, potential tender requirements, and pricing development.
• Prepare and manage the overhead budget for your business area.
• Manage and support the Account Coordinator.
• Provide leadership and direction to your team (account co-ordinator) to include assigning and regularly reviewing KPIs and objectives, Role Cards and Training Plans.
• Ensure your team receives regular and relevant feedback on their performance including a twice yearly appraisal.
• Produce weekly and monthly reports, including updates for the Senior Contracts Manager.

This is not an exhaustive list of all responsibilities. The successful job holder will be expected to perform varying tasks as required by their line manager & the overall objectives of the organisation.

At the Cooneen Group, we focus on the wellbeing of our employees. In addition to a competitive rate of pay and work within a modern and comfortable environment, you’ll receive a generous 35days annual leave
, private healthcare cash plan for you and your dependents, and lunchtime finish on Fridays. Facilities at our include a subsidized canteen
, where complimentary fresh fruittea, coffee and filtered water are provided each day. Other benefits include employee assistance program, Royal London pension, paid refer a friend scheme, and employee social club.

• Proven experience in a similar role, for example contract management in a business to business capacity
• Demonstratable experience inwithin a manufacturing, construction or retail business
• Proficient in the use of full Microsoft Office suite
• Experience in Critical Paths, production scheduling, order management
• Has experience of dealing with customers, both remotely (via phone and email) and in person
• People Management experience

• Experience of working in the defence market
• Experience in producing Excel work sheet-based Reports
• Experience in manufacturing, in particular defence or military clothing.
• Qualification, ideally in a business, manufacturing or construction related discipline
• Educated to A’level or equivalent including English and Mathematics
• Line management experience

• Occasional business-related travel within UK and Europe
• Willing if required, to undertake a CRB Check.

The Cooneen Group is an Equal Opportunities Employer