Management Co-ordinator, Healthcare Management

Caring Hearts Limited is a privately run care company which provides a wide range of care and support services for adults and elderly individuals in their homes. Our mission is to provide all the people we support with the highest standards of care while also aiming to enhance their quality of life. We aim to ensure that all our carers preserve their dignity and self-respect, which includes accounting for every person’s cultural, social, and religious needs.

We are looking for a Coordinator to join our team to assist in the day-to-day operation of the business. This post holder will provide leadership to care staff within the service, provide care in accordance with current best practices, and manage a team of home care workers. The role involves direct line management, weekly workload management, supervising care delivery, staff development, training and appraisal, and ensuring services meet purchase order or private contract requirements.

The position is based in our East Dunbartonshire branch. Salary will be between £23,500 and £25,500 per year depending on experience.

• Participate, as required, in the multi-disciplinary assessment of Service User needs and the subsequent planning of Service User care, ensuring that service users are at the heart of the care delivery and that their wishes and preferences enhance their wellbeing.
• Define special care needs based upon identification of specific clinical problems, and monitor and review as appropriate.
• Coordinate with external organisations (CPNs, chiropodists, GPs and other nursing professionals) to organise and coordinate care delivery in accordance with current best practices, policy, and regulatory requirements.
• Report to the Service Manager on a weekly basis on activity levels and outcomes for Service Users.
• Participate in staff development, training and performance appraisals, ensuring that all staff contribute to the efficient running of the service and supervise staff.
• Provide written reports of all complaints, accidents, incidents, and untoward events in accordance with written policies.
• Keep abreast of new developments in care and of the philosophies and policies of the contracting authority, communicating the same to staff and modifying policies as needed.
• Ensure that day-to-day care services are operated in accordance with Health & Safety legislation and best practice guidance.
• Conform to the company code of professional conduct in relation to the operation of the home care service.
• Participate in Staff, Team, and Quality Management Review Meetings as directed by the Branch Manager.
• Engage in on‑call duties as required to provide a 24/7 service.
• Be registered with the SSSC and work within the Code of Practice.

• Good command of the English Language – Written and Spoken.
• Registered or willingness to complete SVQ Level 3 in care.
• SCQF Level 7.
• Supervisory or management qualification as directed in SSSC guidance.

• Maintain all care plans and records in accordance with service policy and audit care records following company policy to ensure compliance.
• Develop and maintain a duty rota that meets the needs of service users.

• Induct and orientate new employees to the job role and service.
• Organise and plan supervisions and appraisals for care staff.
• Oversee staff providing support to service users with daily tasks, including bathing, eating, dressing, grooming, and bathroom use.
• Dispense medication following service policies and procedures.
• Ensure that staff have the relevant skills, knowledge, and resources related to the opportunities and needs of each service user.
• Communicate any problems, concerns, or changes to service users’ family members as needed.
• Recognise the importance of effective communication within the multidisciplinary team, with service users and their families, and respond accordingly.
• Ensure each staff member is introduced to the service user before or at the beginning of the first visit, and that the service user always knows who to expect.

• Plan, develop, implement, and assess approaches to promote health and wellbeing, and recognise and report situations…