Senior Stylist, Jo Malone

Position Summary

At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London to our customers, global colleagues, and corporate clients and media contacts.

Creativity is our day to day. The primary responsibility is to provide outstanding customer service to each customer and to deliver on service goals. Other responsibilities include, but are not limited to, maintaining the store environment, operations, assisting with administrative, opening and closing of the Boutique and housekeeping duties.

• Deliver exceptional customer service
• Maximise sales performance and productivity
• Team management
• Communicate effectively
• Build collaborative relationships across department store
• Create, organise and execute in store events
• Effectively manage stock and inventory
• Maintain high VM standards and work environment
• Complete any administrative tasks to a high standard and in a timely manner
• To be aware of competitor activity and to drive an omni-channel approach

The ideal candidate will be warm, kind and friendly, love to help with a ‘can-do’ attitude. Will have a passion for service and storytelling whilst being adaptable and versatile. The ideal candidate will bring positive energy, curiosity, and a genuine passion for creating memorable customer experiences. They will enjoy connecting with people, sharing stories, and helping customers discover products they love.

Adaptable and versatile, and takes pride in representing Jo Malone, contributing to a polished and engaging in-store experience.

• The ability to provide inspirational, authentic and personalised customer service
• Proven track record of achieving and/or leading a team to achieve sales and customer service targets
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview