Retail Customer Service - Weekends & Evenings

• Part-time
• Advertising Department:
  Retail Shops
• Hourly Rate for Retail: £13.00 per hour
• Retail
  
  Working Hours:
  
  17

Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.

Reporting to the Shop Manager you will be part of the shop team, who will be serving customers and building a rapport to encourage repeat custom.

Are you ready to launch a winning career?

Salary is £13.00 per hour

• Take bets on a wide range of sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products & betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets and goals.
• Maintain high shop standards.
• Open or close the shop as needed.

This position requires availability from Monday - Friday 5pm - 10pm and Saturday, Sunday 8am - 10pm. This includes weekends and bank holidays.

Your typical weekly rota will be 17 hours and made up of a blend of long opening shifts (once you’ve completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop.

At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.

• You must be 18 years of age or over to work in one of our betting shops.
• Do you enjoy building strong relationships and can you communicate effectively?
• Self-motivated and proactive.
• Are you happy to work alone or as part of a team?
• Ability to deal with challenging situations in a calm and professional manner.

What we offer:

• Optional overtime subject to availability.
• Pension Scheme and annual Share Save.
• Discounts with hundreds of retailers through Entain Deals.
• Healthcare and wellbeing support.

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.

We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on race, colour, nationality, ethnic or national origin, religion or belief, sex, gender identity or expression, sexual orientation, age, disability, marital or civil partnership status, pregnancy or maternity, or any other status protected by law.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.