Account Manager

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future‑focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from six different continents (Antarctica left to go!)

and all of our positions are fully remote.

With Innovation as one of the core values, we have built automation and AI capabilities into the requirements for every role.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best‑in‑class HR platform.

The opportunity to manage the entire sales cycle, from retaining existing customer investment and identifying new expansion opportunities to executing upsell and cross‑sell strategies. Present Remote’s suite of services to existing customers, creating pathways for upselling solutions and ensuring the completion of the business cycle.

This position is an opportunity to own and nurture customer relationships, stay in frequent contact, and build strategic partnerships. As a key player, you’ll not only understand but also design solutions tailored to the unique communication needs of small and mid‑sized businesses. Take charge of customer retention initiatives, participate in strategic events, and lead discussions to deepen relationships. Collaborate seamlessly with cross‑functional teams, ensuring the success of our customers in every aspect.

This role offers a multifaceted experience, allowing you to make a lasting impact on customer satisfaction and business growth.

• Demonstrated ability in retaining and growing existing accounts, driving net‑new expansion bookings as well as upselling/cross‑selling opportunities within customer accounts
• Success in building key customer relationships across different levels of personas, including key decision makers, champions and C‑level stakeholders to drive successful client outcomes and revenue growth
• Proactive communication with key customer contacts and advocates to understand their needs, build a strategic roadmap and solicit feedback on our products and services to improve their experience with Remote
• Ability to create and execute sales motion and tactics to consistently grow revenue per account
• Able to create, execute and adapt proactive client strategies to achieve goals
• Confidently develop pipeline, forecast outcomes and provide accurate reporting data
• Strong knowledge of sales processes
• Ability to learn complex product solutions and eagerness to constantly develop new skills and competencies
• Understanding of Remote’s services and its position in the industry
• Several years of account management or related SaaS sales experience preferable
• Excellent verbal and written communication skills
• Business fluency in English is essential
• Highly self‑motivated with ambitions to be in a closing role
• Self‑directed and able to work independently and as an active member of the team
• Resilience and perseverance with a positive attitude
• Able to perform under pressure
• Strong business acumen
• High level of integrity and work ethic
• Efficient in multitasking, prioritization, and time management
• Customer obsessed and clear desire to be in a customer‑facing role

• Meet and exceed sales quota based on role level and manage the entire sales cycle for a book of business
• Identify new expansion, upsell and cross‑sell business opportunities and push through the sales motion and cycle
• Present to existing customers on Remote’s suite of services and create opportunities for upsell solutions
• Own the customer relationship and complete the cycle from sale to business completion
• Remain in frequent contact with customers and build strategic, partnership‑based relationships
• Understand the communication needs of small and mid‑sized business customers, and design solutions to meet those unique business needs
• Generate customer retention initiatives and participate in key strategic events to nurture relationships
• Wor…