Housing Officer, Social Work

Williamsburgh Housing Association is delighted to offer an exciting opportunity to join our Housing Team as a Housing Officer. This role has been strengthened and modernised following a comprehensive review of our services, ensuring we have the right capacity, skills and focus to deliver excellent outcomes for our tenants and communities.

As a Housing Officer, you’ll take ownership of a defined patch, leading on tenancy management, estate services, anti social behaviour casework, allocations, and early intervention support. You’ll work closely with colleagues across the organisation to deliver responsive, person centred services that make a real difference.

If you’re confident, proactive and passionate about delivering high quality housing services, we’d love to hear from you.

We’re looking for someone who is confident working with people, able to manage complex and sometimes challenging situations, and committed to delivering excellent customer service. Strong communication skills, sound judgement, and the ability to balance empathy with clear decision making are essential.

You’ll thrive in this role if you enjoy problem solving, working independently, and making a meaningful impact in our communities.

• Annual leave – 25 Days plus 13 public holidays (pro‑rata)
• Employee Assistance Programme
• Pension salary sacrifice.

WHA are a member of the Scottish Housing Associations’ Pension Scheme with options of DC pension schemes for incoming employees to choose from. The rates which will be on offer from 6 th April 2026 will be:

• Scheme 1:
  Employee 3% / Employer 6%
• Scheme 2:
  Employee 5% / Employer 10%
• Scheme 3:
  Employee 8% / Employer 13%

Scheme 3 will increase at a 1% incremental rate (for both Employer and employee) on an annual basis until it reaches 10% Employee and 15% Employer contribution rates to April 2028.

We welcome applications from candidates who share our values and are committed to delivering excellent services to our communities.