Deputy Manager - Hackney Young Pathway

Job Title:
Deputy Manager - Hackney Young People Pathway

Contract:
Full Time

Hours: 38 hours per week

Salary: £ 33,585.00 per annum

Location: NE London.

About Outward.

For 50 years, Outward has been providing high-quality support and care services to vulnerable people across London, predominantly in North East London. Established by families seeking alternatives to institutional care, we’ve grown into a respected provider of person-centred support for adults with learning disabilities, autism, mental health needs, and complex needs. We support over 1,000 people across nine boroughs, guided by our core values: engage, enable, and empower.

Outward is proud to be an accredited
Living Wage Employer
. This means we are committed to paying the Real Living Wage – not just the government minimum or national living wage – to our frontline Support Workers and other eligible staff. We recognise the value of the work our teams do, and we are committed to ensuring fair pay that reflects the true cost of living. The Real Living Wage is updated annually by the Living Wage Foundation, and Outward remains committed to aligning our pay accordingly.

About the Role

We are looking for a proactive, empathetic and experienced Deputy Manager to join our Hackney Young People Pathway within the 18+ services.

This role is focused on delivering high-quality housing-related support for care leavers, young people, asylum seekers, UASC, young people in housing need and young people experiencing mental health issues.

As Hackney Young People Pathway Deputy Manager, you will support the Young People’s team to deliver an empathetic, safe and effective supported housing service that enables young people to sustain their tenancies, develop independent living skills, manage risk positively and prepare for successful move‑on. You will help ensure the service is delivered in line with Outward’s policies and procedures, contractual requirements, and our values of engage, enable and empower.

As Hackney Young People Pathway Deputy Manager, you will:

• Uphold the rights of young people to be involved in decisions that affect their lives, ensuring they are treated with dignity and respect.
• Lead and support the Young People’s team to provide practical and emotional housing‑related support, including key working, support planning, risk management and move‑on planning.
• Allocate suitable key workers to young people and monitor the quality, consistency and effectiveness of key work sessions and outcome tracking.
• Work in partnership with other professionals and agencies to provide holistic support that helps young people develop life skills and achieve agreed outcomes.
• Promote the safety and wellbeing of young people by responding appropriately to risk, safeguarding concerns, accidents and incidents, and lessons learned reviews.
• Ensure young people are actively involved in the running of their homes and the delivery of the service, including through house meetings and coaching workshops.
• Manage housing and property management processes, including voids, referrals, relets, tenancy sustainment, rent and service charge income, repairs, health and safety checks, and safe living environments.
• Provide line management, supervision, appraisal, mentoring and performance support to staff, ensuring fair allocation of key working and appropriate staff deployment.
• Maintain accurate records, produce performance information, support audits and inspections, and attend commissioner, provider and multi‑agency meetings as required.
• Work flexibly, including evenings, weekends and occasional bank holidays, and provide front line shift cover where necessary to meet contractual requirements.

• Good understanding of the…