Child Support Case Processing Consultant

Child Support Case Processing Consultant

The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.

This Internal Promotional position performs customer and team member support for the Order Entry and Interstate processes, and is an excellent fit for critical thinkers. If you enjoy working with others and problem solving, this may be the position for you. Your duties would include:

• Mentoring and training to team members
• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Assisting customers
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

Minimum requirements:

• Currently employed with the Florida Department of Revenue
• Two years of experience conducting research and analyzing information to make decisions.
• Experience coaching, mentoring or training others.
• Two years of experience communicating with customers for the purpose of resolving inquiries.
• One year of Child Support Program experience.

Substitutions:

• Relevant education may substitute for the required experience.

Preferences:

• Preference may be given to individuals with Order Entry and/or Interstate experience.

Special notes:

• All communications throughout the hiring process will be sent to the email address you provide in your People First profile. Please ensure your email address is accurate and monitor the junk/spam folders for emails regarding this position.
• All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.
• This role may be eligible for teleworking after completing the required training and reaching an acceptable level of proficiency.

Salary: $39,959.88 - $50,708.40 / annually

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.