Field Support Specialist​/IT Support Engineer ( Backfill

Position: Field Support Specialist / IT Support Engineer ( Backfill )
Location: Palermo

Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.

Working with OEM vendors for replacing spares, hardware repairs & troubleshooting

Inventory management

Imaging of Laptops & Desktops Printer Management Assistance in fixing issues for Conference room and working with Vendor for room setup

Hardware/software troubleshooting and resolution

Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.

Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies

Knowledge of Office 365 support

Coverage/compliance software installation and troubleshooting

Good Knowledge of DHCP, DNS.Maintain IT inventory, coordinate vendor support, and assist with procurement

Strictly adhere to defined Service Level Agreements (SLA’s)
Support recurring meetings, events, and after-hours activities as required

Documenting incidents, problems, and resolutions for future reference and for the knowledge base Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.

L1 level network troubleshooting and resolution for LAN Connectivity Hands & feet support to Backend team for Network/Server/application issue

Working with vendor support contacts to resolve technical issues

Server mounting/movement

Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
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