Operations Manager, FC Operations

Location: Palermo

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. It’s driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, you’ll lead other managers and create the operational plan that helps your teams meet their targets.

This role is all about driving operational excellence to create the Amazon of tomorrow.

The applicable collective agreement (CCNL) for this role is Logistica, Trasporto Merci e Spedizione. The position is classified at Livello Quadro or above, depending on the candidate’s skills, competences, and experience.

Key job responsibilities

Manage and develop a team of Area Managers

Lead operational teams on a shift, deal with issues, and positively impact site performance

Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence

Work closely with other support teams, including HR, Finance, Health and Safety, and Security

Design and deliver initiatives across the sites to improve operational performance

A day in the life
You’ll lead shifts at one of our operational sites. You’ll also be the key link between a number of teams, including finance, safety and operations integration teams. That means you’ll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site.

A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You’ll be a source of leadership and support your team to be the best managers they can be.

About the team
Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably.

The CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in Fulfilment Centres, which are at the heart of Amazon’s fast-paced Operations network. Our centres are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock.

Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions.

Basic Qualifications

Bachelor's degree

Speak, write, and read fluently in English

Speak, write, and read fluently in Italian

Experience in data-driven business operations processes

Experience managing teams

Experience communicating with a wide range of stakeholders, including colleagues and leadership

Relevant experience in key areas of production and supply chains

Preferred Qualifications

Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent

Experience in a logistics/operations environment

Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Preferred qualifications are not required to apply for a position  you have all the basic qualifications above,…