WFM Scheduler: Strategic Forecasting & Scheduling Lead
Listed on 2026-10-06
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Business
Business Administration
ibex is seeking a Workforce Scheduler to maintain hiring plans, develop rolling forecasts, generate weekly schedules, and manage rosters to meet client metrics while balancing internal productivity goals.
The role emphasizes trend analysis, intraday management, and collaboration with multiple teams. Candidates should have a relevant degree and at least 1 year of forecasting experience in a call center, with willingness to work a permanent graveyard shift in Pasig and travel as needed.
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Strategic Forecasting & Scheduling Lead role at ibex?
Learn more about the WFM Scheduler:
Strategic Forecasting & Scheduling Lead role in the description above.
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