Customer Support Team Lead: Coaching & Metrics
Listed on 2026-10-07
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Management
Operations Management
ibex is seeking a Team Manager to lead a group of customer support agents in the United States. The role focuses on managing, motivating and coordinating activities to reach defined objectives and service levels, ensuring professional handling of calls.
The position emphasizes directing the team to meet KPIs, coaching agents, and maintaining thorough records while coordinating with the Site Operations Manager to resolve issues and drive performance.
This posting is for the Customer Support Team Lead:
Coaching & Metrics role at ibex, based in Palestine, TX, United States.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 55.000 - 75.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Customer Support Team Lead:
Coaching & Metrics role in the description above.
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