National Account Manager

National Account Manager

At Mobility Global, our mission is to provide the trusted information that helps billions of people build, sell, and own vehicles with confidence. As we shape the next generation of automotive intelligence through innovation, AI, and industry-leading data, we are creating new opportunities for our customers, our business, and our people.

CARFAX, a division of Mobility Global, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. CARFAX is nationally recognized as a top workplace by The Washington Post and  Shop, Buy, Service, Sell – Show me the CARFAX™.

• 10X Virginia Business Best Places to Work
• 9X Washingtonian Great Places to Work
• 10X Washington Post Top Workplace
• 3X St. Louis Post-Dispatch Best Places to Work

The National Account Manager develops and grows strategic relationships with assigned dealer group accounts, serving as the primary point of accountability for customer success. As a trusted advisor to executive-level stakeholders, this individual partners closely with internal teams to drive customer satisfaction, retention, adoption, and revenue growth while delivering an exceptional experience throughout the account lifecycle.

The ideal candidate is an experienced automotive professional with deep industry knowledge, strong business acumen, and the ability to influence and build relationships at every organizational level. This individual excels at executive relationship management and strategic account growth, proactively identifying opportunities to create value for some of the industry's most influential dealer groups.

What You'll Do:

• Manage and grow a portfolio of strategic automotive dealer group accounts.
• Develop and execute comprehensive account plans that align customer objectives with CARFAX solutions and business goals.
• Identify opportunities to expand relationships, increase product adoption, and drive long-term revenue growth.
• Conduct regular business reviews with customers to assess performance, discuss outcomes, and identify future opportunities.

Executive Relationship Management

• Build and maintain trusted relationships with key decision-makers and influencers, including Presidents, CEOs, CFOs, COOs, CMOs, CTOs, and Vice Presidents across assigned accounts.
• Serve as a strategic advisor by understanding customer priorities, challenges, and growth objectives.
• Provide industry insights, recommendations, and solutions that deliver measurable business value.

Customer Success & Experience

• Serve as the primary escalation point and advocate for assigned customers.
• Respond quickly and effectively to customer needs while maintaining high levels of service excellence.
• Monitor account health, customer engagement, and utilization to proactively identify risks and opportunities.
• Ensure customers realize maximum value from their partnership with CARFAX.

Cross-Functional Leadership

• Act as the quarterback of the customer relationship by coordinating activities across Sales, Customer Success, Product, Marketing, Operations, and Support teams.
• Influence and align internal stakeholders to deliver exceptional customer outcomes.
• Lead internal account strategy discussions and customer success planning activities.

Implementation & Onboarding

• Lead all phases of customer onboarding and implementation.
• Coordinate training, deliverables, communication plans, and adoption strategies.
• Ensure successful launches and seamless transitions for new customers and expanded business opportunities.

Data & Performance Management

• Review, analyze, and communicate account performance metrics and business insights.
• Use data to identify trends, demonstrate value, and recommend strategic actions.
• Develop…