Customer Service Rep

Job Description

We are seeking a friendly and empathetic Customer Service Rep to join our team in Palm Bay, United States. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with a positive attitude.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Listen actively to customer concerns and provide appropriate solutions or elevate issues when necessary
• Process orders, refunds, and exchanges accurately and efficiently
• Maintain up-to-date knowledge of products, services, and company policies
• Collaborate with other departments to resolve complex customer issues
• Document customer interactions and maintain accurate records in our CRM system
• Identify and communicate common customer issues to improve overall service quality
• Meet or exceed performance metrics related to customer satisfaction and resolution times

• Excellent verbal and written communication skills
• Strong active listening and problem‑solving abilities
• Experience in conflict resolution and de‑escalation techniques
• Proficiency in using computer systems, including CRM software, email, and chat applications
• Ability to multi‑task and manage time effectively in a fast‑paced environment
• 1‑2 years of customer service experience preferred
• Customer service certification is a plus
• Patience, empathy, and a genuine desire to help others
• Ability to remain calm and professional under pressure
• Flexibility to work various shifts, including weekends and holidays, as needed