Medical Screener – Reception Technician; Customer Service

Job Description

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasmapheresis process. You will report to the Assistant Center Manager.

In compliance with Standard Operating Procedures (SOPs), assist qualified donors in completing the screening process. The screening procedures include but are not limited to: assessing the self‑administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate, and performing health screening procedures such as blood pressure, pulse, weight, and temperature. Perform finger stick to obtain a sample to obtain donor’s hematocrit and total protein levels.

Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition, and any other information pertinent to the donor. Ensure that all donor questions are answered timely, accurately, and professionally.

May be involved in registering applicants and transferring donors based upon completion of appropriate training and operational needs of the center. May answer the telephone and answer callers’ questions or transfer calls to appropriate staff members. Maintain alertness and awareness to any reactions a donor may have during or after the pheresis process and notify appropriate staff. Alert Group Leader or Supervisor of donor flow issues.

Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs. Understand the policies and procedures associated with hyper‑immune programs at the center if applicable.

Maintains a clean and efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. Maintains confidentiality of all personnel, donor, and center information. May be cross‑trained in other areas to meet the needs of the business.

Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. Perform other job‑related duties as assigned.

Education

High school diploma or equivalent required.

Experience

Minimum of three (3) months experience in a clerical or customer service related position, preferably in a medical or health provider environment or equivalent combination of education and experience. Will perform basic math calculations.

Working Conditions

• Understand, remember and apply oral and/or written instructions.
• Understand and follow basic instructions and guidelines.
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time.
• Reach, bend, kneel and have high level of manual dexterity.
• Occasionally lift and carry up to 25 pounds.
• Fast‑paced environment with frequent interruptions.
• Frequently exposed to hazardous chemicals, extreme temperatures and blood‑borne pathogens.
• Required to wear personal protective equipment while performing specific tasks or in certain areas.
• Required to work overtime and extended hours to support center operational needs.

CSL Plasma operates one of the world’s largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma‑derived therapies for people in more than 100 countries.

The parent company, CSL (ASX:

CSL; USOTC:

CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people.

For more information on CSL Plasma benefits visit.

CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit.