Program Manager Information Technology Department

The following education and experience will be accepted:

• Bachelor's Degree in Business Administration, Public Administration, Information Technology or a related field plus five (5) years of progressively responsible experience in enterprise application support, systems administration or Information Technology operations; OR
• Associate Degree in Business Administration, Public Administration, Information Technology or a related field plus seven (7) years of progressively responsible experience enterprise application support, systems administration or Information Technology operations; OR
• High School Diploma plus nine (9) years of progressively responsible experience enterprise application support, systems administration or Information Technology operations.

A minimum if three (3) years of supervisory experience required. Experience working in a municipal, governmental or public sector environment is preferred. Must possess a valid Florida Driver’s License and have and maintain an acceptable, safe driving record.

Under general supervision, performs professional work in the coordination and support of Citywide application projects. Responsible for the leadership, coordination and operation oversight of the City’s enterprise application ecosystem. Maintains centralized, decentralized, and remote network services. Ensures the secure, reliable and efficient delivery of application services across all City departments. Manages the full lifecycle of application administration including configuration, release evaluation, testing, integration support, user acceptance coordination and production deployment.

Ensures that enterprise systems consistently align with organizational goals, operational needs and regulatory requirements. Serves as primary liaison between the IT Department and internal business units regarding application-related initiatives. Provides expert guidance on process improvements, system capabilities and technology solutions. Develops and enforces application standards, documentation practices and quality assurance procedures. Coordinates cross-departmental requirements gathering. Leads roadmap planning for application modernization and optimization efforts.

Employee must exercise initiative and independent judgment in all phases of work and have the ability to lead multidisciplinary technical staff in a fast-paced environment. Reports to the Director of Information Technology.

• Oversees the City’s enterprise application portfolio, including system configuration, upgrades, security, maintenance, testing, documentation and lifecycle planning.
• Leads planning, coordination and execution of application enhancements, patches, releases, integrations and cross-departmental technology initiatives.
• Evaluates system functionality, release notes, vendor updates and operational impacts to ensure system stability and optimal performance.
• Develops and maintains multi-year application roadmaps, including modernization efforts, cloud migration strategies, licensing optimization and legacy system retirement planning.
• Ensures application environments comply with City policies, regulatory requirements, cybersecurity standards and industry best practices.
• Plans, organizes and manages application-related projects to ensure timely, high-quality delivery aligned with departmental and City objectives.
• Coordinates project resources, schedules, testing cycles, data validations and departmental implementation activities.
• Facilitates business process analysis, requirements gathering, system impact assessments and technical solution planning for application-related initiatives.
• Establishes and maintains consistent procedures for configuration management, documentation, change control and…