Systems & Training Analyst

Tillman Fiber Co is building a network with future-forward technologies, systems and network architecture that will be ultimately capable of delivering 40

Gbps+ to customers. Tillman Fiber Co is a portfolio company of Tillman Global Holdings, a holding company focused on building premier digital infrastructure businesses globally.

The Systems & Training Analyst supports the continuous improvement, standardization, and adoption of business processes and systems across Tillman Fiber Co. This role serves as a bridge between business operations and technology, translating operational needs and system changes into clear requirements, documented processes, tested solutions, and practical resources that support employees and business stakeholders.

Working cross-functionally with department leaders, process owners, IT/ERP teams, training specialists, and external vendors, the analyst evaluates existing workflows, identifies opportunities for improvement, coordinates testing and implementation readiness, and develops documentation and training resources that promote consistency, efficiency, and accountability.

The ideal candidate is analytical, detail-oriented, and comfortable navigating both business processes and technology. This individual will independently manage assigned deliverables while working collaboratively with designated stakeholders who retain business-process ownership, approval authority, and production system control.

Core Responsibilities

Business Process Analysis & Improvement

• Facilitate process discovery and stakeholder discussions to evaluate existing workflows, identify inefficiencies, gaps, handoffs, and control requirements.
• Document current-state and future-state processes, identifying opportunities for standardization, automation, and operational improvement.
• Translate business needs into functional requirements, acceptance criteria, and process-to-system mappings.
• Maintain requirements documentation and traceability throughout review, approval, testing, and implementation.

Systems Support & Implementation Readiness

• Coordinate user acceptance testing (UAT), regression testing, defect tracking, retesting, and business-owner acceptance for system enhancements and changes.
• Document, evaluate, and triage application issues, coordinating resolution with appropriate business and technical teams.
• Assess potential impacts of system upgrades, patches, enhancements, and automation initiatives in collaboration with technical partners.
• Support change-impact assessments and implementation readiness reviews to ensure affected stakeholders, processes, and documentation are prepared for deployment.

Documentation & Knowledge Management

• Develop, maintain, and organize standard operating procedures (SOPs), methods and procedures (M&Ps), process maps, job aids, templates, and knowledge articles.
• Establish consistent documentation standards, including review cycles, approval workflows, version control, and centralized publishing.
• Partner with department stakeholders to ensure documentation accurately reflects approved business practices and current system functionality.
• Maintain accessible knowledge resources that support operational consistency, employee onboarding, and ongoing process adoption.

Training & Change Management

• Develop and coordinate training materials, user guides, and supporting resources for new processes, system enhancements, and operational changes.
• Assist with training sessions, pilot programs, and employee communications to support successful implementation and adoption.
• Gather user feedback, monitor adoption challenges, and identify opportunities for additional training or process refinement.
• Collaborate with business owners and training specialists to ensure employees understand updated procedures and system functionality.

Project Coordination & Stakeholder Collaboration

• Coordinate assigned initiatives, stakeholder reviews, deliverables, decisions, and implementation milestones.
• Maintain visibility into project status, dependencies, risks, and outstanding action items; escalat issues as appropriate.
• Facilitate communication between business teams, technical resources, and external vendors to support timely execution and resolution.

Initial Priorities & Measures of Success

During the first 6–12 months, the analyst will focus on:

• Developing an understanding of the company's systems, processes, governance structure, and stakeholder responsibilities.
• Inventorying assigned business processes, system dependencies, and existing…