Practice Manager - Primary Care

To be fully engaged in providing Quality/No Harm, Customer Experience, and Stewardship by managing multiple providers and associates at various site locations. Assuring optimal site operations in collaboration with the entire Health First Team. Incumbent will partner with providers to ensure timely and quality care, providing leadership, coaching, and mentoring to associates within the provider practice. Responsible for all aspects of office operations including the training and development of associates, estimating personnel needs, assigning work, meeting fiscal targets, supporting system goals, and ensuring consistent application of organization policies.

• The Practice Manager, under the direction of the Community Health Services/Operations Director, is responsible for the overall success of one (1) or more assigned medical practices at one or more locations with two or more providers.
• Provides strategic leadership for a practice’s growth, direction, administration, and coordination of all medical office activities except those directly involving professional medical judgment.
• Collaborates with leadership and Providers to develop and implement strategic growth plans including identifying, recommending, and implementing practice needs: staffing, services, equipment, and facilities. (Including but not limited to office relocation and participation in design/development of new office facilities)
• Responsible for financial management practices including bank reconciliations and deposits, ensuring cash control, payment authorization, vouchers, budget collaboration, implementation, and management.
• Manages the daily operations of usually one (1) or more practices and ensures the coordination of the work activities and staff schedules. Ensures that staff understands and follows established office policies and procedures; oversees training of new staff and continued training of existing staff.
• Leads office staff teams with exemplary practices when hiring, training, coaching, evaluating, and implementing the progressive discipline policy when necessary. Provides timely communication to Human Resources regarding resignations, open positions, etc.
• Timely screens and interviews the pre-screened candidates for office positions.
• Responsible for reviewing monthly/quarterly practice reporting regarding Patient Satisfaction, Patient Access and other practice specific reports and identifying areas of improvement.
• Responsible for ensuring effective communication with all staff and providers regarding policies, procedures, forms, changes, and requirements and new initiatives as appropriate. The ability to collaborate with other areas of the organization.
• Ensures all supplies and equipment are supplied and/or maintained in working order, coordinating with Materials Management, Bio Med and Maintenance Departments, as appropriate. Maintains supplies, inventory, and ordering processes within the office site.
• Monitors and communicates risk and quality issues to appropriate providers, manager, and/or director.
• Identifies and analyzes work issues and coordinates corrective action plans with appropriate provider, manager, or director. Responsible for the implementation of the execution of all staff performance management Shine conversations, ensures timely completion in accordance with Health First policy and procedure.

• Define and communicate a clear, compelling vision for the team that effectively ties into the mission and vision of Health First, and inspirationally lead the team to achieve that vision.
• Provide leadership, motivation, coaching, feedback and support to foster and strengthen growth and development of an effective, high performing team.
• Lead change through effective communication, explaining the connection and value to the organization, creating stronger buy-in and urgency, while understanding impact to the team to obtain commitment.
• Demonstrate openness to hearing diverse ideas and thoughts; create a sense of inclusivity; and encourage collaboration across teams to help break down silos to meet the team’s and organization’s goals.
• Recruit, select, grow, and retain…