Field Service Technician II - Marine

Field Service Technician II - Marine

Ring Power Cat

• Conduct all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wear proper personal protective equipment.
• Attend and successfully complete required technician training classes.
• Maintain necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer's specifications.
• Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs.
• Work in a neat and orderly fashion, constantly looking for ways of improving methods of work, work area, and safety standards.
• Inspect components to ensure maximum parts reuse to control repair costs. Complete required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.
• Monitor job expenses versus repair estimates and ensure supervisor is aware of any cost overrun prior to job completion.
• Approach work positively, maintain conduct supportive of the work team, and set standard for others to follow.
• Contribute to team efforts by accomplishing tasks on time while maintaining safety and quality expectations.
• Train and/or mentor others in department.
• Perform other duties as assigned.

• Safety - Fully supports, encourages, and follows safe work behavior; considers safety paramount importance.
• Job Specific Skills - Demonstrate the required depth and mastery of job knowledge; apply knowledge to resolve challenges.
• Communication - Use active listening; convey information clearly; verify communication; keep others informed.
• Information Gathering - Check appropriate sources; obtain high-quality relevant information; document sources.
• Fiscal Accountability - Follow fiscal regulations; allocate and account for resources; monitor budget; seek cost reduction.
• Takes Initiative - Resolve issues without requiring direction; make decisions in a timely manner.
• Results Oriented - Strong sense of urgency; focus on achieving results; adjust schedules.
• Adaptability - Adapt to changing business needs, conditions, and work responsibilities.
• Credibility - Reliable, trustworthy, respectful confidentiality; honest and punctual.
• Personal Development - Take responsibility for learning; pursue growth opportunities.

• High School diploma or GED.
• 3-4 years experience.

• Able to comprehend written material and communicate orally and in writing.
• Valid Driver License.
• Successfully completed all required training curriculum to be designated Service Field Tech II.

• Proficiency in the use of a computer, Microsoft Office products and relevant Dealer software programs.

Job requirements frequently change requiring re‑training once or more per year.

• Problem Solving:
  Complex problem solving ability with little guidance.
• Creativity:
  Requires some creativity to generate solutions within well‑established boundaries.
• Autonomy:
  Job not normally monitored; overall objectives clearly defined; use discretion.

• Stress Load - Regular exposure to these stresses (20-80% of the time).
• Workload Fluctuation - Frequent changes in priorities, complexity, or quantity of work.
• Work Schedule - Regular business hours with frequent nights, holidays, and weekends.

A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives.

Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team).

• Climbing – occasionally (up to 3 hours/day)
• Balancing – occasionally
• Stooping – occasionally
• Kneeling – frequently
• Crouching – frequently
• Crawling – frequently
• Reaching – frequently
• Standing – constantly
• Sitting – frequently
• Walking – frequently
• Feeling – frequently
• Fingering – frequently
• Gra…