Lead Receptionist

Join to apply for the Lead Receptionist role at Conviva Senior Primary Care

Become a part of our caring community and help us put health first

This range is provided by Conviva Senior Primary Care. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$39,000.00/yr - $49,400.00/yr

The Receptionist is responsible for the front desk operations of a healthcare facility. This role involves greeting patients, scheduling appointments, handling inquiries, and maintaining patient records. The Receptionist ensures a smooth and welcoming experience for patients and supports the medical team with various administrative tasks. This position assumes ownership and leads advanced and highly specialized administrative, operational, and customer support duties that require independent initiative and judgment.

The Receptionist is responsible for welcoming patients, offering administrative support, and assuming team lead responsibilities within a physician practice or center.

• Greeting Patients:
  Welcome patients and visitors professionally, both in person and over the phone.
• Scheduling Appointments:
  Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules.
• Patient Records:
  Maintain and update patient records, ensuring accuracy and confidentiality. Works in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.
• Billing and Payments:
  Ensure patient accounts are updated correctly. May include collecting copay at time of visit.
• Inquiries and Communication:
  Answer incoming calls, respond to patient inquiries, and provide general information.
• Office Management:
  Ensure the reception area is tidy, sanitized, and well‑stocked with necessary materials.
• Administrative Support:
  Provide assistance with various administrative tasks as required. This may involve monitoring performance metrics, conducting team huddles, and taking on center administration duties in the absence of the Center Administrator.
• Team Lead:
  Act as a Subject Matter Expert (SME) for the receptionist team, offering training and guidance as necessary. This role may also involve traveling to support multiple centers.
• Problem Resolution:
  Address and resolve any issues, escalations, or complaints from patients or staff.

Decisions are regarding the daily priorities for an administrative work group and/or external vendors including coordinating work activities and monitoring progress towards schedules/goals and often oversees work of others and/or is the primary administrative owner of a main process or program. Works within broad guidelines with little oversight.

• 1+ years of medical reception experience
• Value‑based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)
• Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
• Excellent customer service and phone etiquette
• Team player with a positive attitude
• Ability to multitask in a fast‑paced environment
• Attention to detail and highly organized
• Knowledge of MS Office (Word, Excel, Outlook, Access)

• Experience in leading a team/department highly preferred
• Bilingual in English and Spanish

Work Hours:

Monday - Friday 8am - 5pm

PLEASE MAKE SURE YOU ATTACH YOUR RESUME TO YOUR APPLICATION (PDF or Word format).

This role is considered patient-facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from  with instructions on how to add the information into your official application on Humana’s secure website.

Interview Format – Hire Vue:
As part of our hiring process for this opportunity, we will be using an interviewing technology called Hire Vue to enhance our hiring and…