Field Operations Coordinator *Internal

Flagler County is dedicated to enriching the lives of those we serve and strives to deliver a vibrant and prosperous community with a focus on providing exceptional quality of life. As we work together to put the needs of our community first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family now, and in the future.

And with continuing education and advancement opportunities, you can build a long, successful career with us. You’ll thrive in an environment where we build a culture of innovation by encouraging collaboration and empowering staff to facilitate positive outcomes. We understand the importance of work/life balance
, having flexible work schedules and the ability to be able to afford health insurance. That’s why our benefits are known to be some of the best around! We offer a robust benefit package that includes low-cost health insurance, no cost onsite wellness center and gym, retirement in the Florida Retirement System, County paid basic life insurance, 13 paid holidays, generous personal leave, tuition reimbursement, longevity pay, and wellness programs
to support a happier, healthier you. At Flagler County we aspire to be the catalyst that makes us an employer of choice.

This is highly responsible, professional and diverse administrative work in planning, organizing monitoring and directing the activities of the Transportation Division for Flagler County while ensuring full compliance with Americans with Disabilities Act (ADA) and Paratransit rules and regulations. Work is performed independently with general supervision by the Transportation Manager. Work is planned and directed through the interpretation and application of guidelines.

The Field Operations Coordinator is expected to resolve most problems and to confer with the Transportation Manager on policy problems. Administrative supervision is exercised over a number of skilled, semi-skilled and unskilled employees.

• Assists in the management of day-to-day demand-response, paratransit, and specialized bus operations across Flagler County.
• Serve as a representative of the Transportation Manager as assigned and perform other related duties in support of departmental objectives.
• Assist in the development of policies, procedures, service plans, and performance measures that support safe, efficient, customer-focused, and compliant operations.
• Supervises Transportation staff, including work prioritization, performance evaluations, and enforcement of policies.
• Lead, develop, and support a high-performing workforce through coaching, performance management, accountability, and professional development.
• Partner with Human Resources to support employee engagement, retention, wellness, and workplace safety initiatives.
• Ensure strict adherence to Federal Transit Administration (FTA) and Florida Department of Transportation (FDOT) Drug and Alcohol regulations, vehicle safety codes, and title guidelines.
• Oversee transit services contract administration with associated procurement and grant-related activities.
• Support risk management, fraud prevention, audits, and the implementation of effective internal controls.
• Prepares, reviews, and submits accurate operational data for the annual operating report (AOR), National Transit Database (NTD), and state reimbursement programs.
• Resolves complex transit scheduling conflicts, paratransit routing errors, and sensitive customer service complaints.
• Collaborates with the Local Coordinating Board (LCB) to build and optimize the local Transportation Disadvantaged Service Plan.
• Prepare and review reports, plans, and communications that support departmental goals and operational…