Cloud Operations Engineer

Cloud Operations Engineer Responsibilities

• Maintain each of Collibra’s production cloud environments and customer instances.
• Monitor and respond to critical alerts to production applications in AWS and GCP.
• Perform initial triage and investigate issues or incidents reported by the global Customer Support Team or other stakeholders; rise to appropriate teams internally.
• Execute change requests following well‑defined runbooks.
• Evaluate and classify alerts and events and create runbooks when needed.
• Identify gaps in the monitoring of customer environments and work cross‑functionally to ensure proactive measures are taken to restore service.
• Conduct deployments on weekends.
• Work closely with the Customer Support Team to streamline processes and help customers with their requests as quickly as possible.
• Identify opportunities to create self‑service solutions.
• Report to the Cloud Operations Manager.
• Work hours:
  
  Wednesday through Sunday 5 a.m.–1 p.m. ET.

• Ensure service uptime by monitoring alerts and events and performing restoration processes.
• Monitor for potential resource threshold breaches and proactively resolve imminent failures.
• Collaborate with Security, Development, QA, and SRE teams to balance requirements, improve monitoring and observability, especially for customer‑facing production environments.
• Monitor automated rollouts and respond to issues that may arise.
• Engage in customer notification processes when services have been impacted.

• 5+ years of experience in cloud engineering (AWS, GCP, or Azure) or a bachelor’s degree or equivalent in Computer Science or Information Technology.
• Analytical, methodical problem‑solving and organizational skills.
• 5+ years of experience in Linux OS environments.
• 5+ years of experience with an Apple Mac laptop.
• Working knowledge of Bash;
  Python is a plus.
• Deploying and administering infrastructure with Terraform.
• Managing Kubernetes cluster orchestration.
• Knowledge of monitoring and observability tools such as Grafana, Kibana, Elastic Search, Data Dog, etc.
• Experience with Jira, Git Hub, Slack, and Confluence.
• Must be on camera during Zoom calls.
• Willingness to work an on‑call rotation with compensation and recovery through a flexible schedule.
• Bachelor’s degree or equivalent related working experience is required.
• This position is not eligible for visa sponsorship.
• Because this role supports the U.S. government, the candidate must be a U.S. citizen residing on U.S. soil.

• Agile‑minded, optimistic, passionate, and pragmatic about delivering valuable software to customers.
• Interested in broadening skills into new technologies.
• Someone who puts quality and the customer experience first.
• Works productively with a geographically distributed remote team.
• Team player, focused on collaboration and doing the right thing.
• Accustomed to a fast‑paced environment.

• Within first month, absorb core knowledge about Collibra processes and tools, and start building relationships.
• Within third month, take ownership of escalations, collaborate on and achieve quarterly OKRs.
• Within sixth month, drive approaches to proactively resolve customer‑impacting issues, inform customer success of impending problems, generate operational playbooks, and improve monitoring and alerting processes.

Base salary: $ – $ per year (not commission based). Base salary is combined with factors including experience, skills, and location.

In addition to base salary, equity ownership at every level, bonus potential, a Flex Fund monthly stipend, pension/401(k) plans, and more are offered.

Collibra offers flexible benefits built on competitive compensation, health coverage, and time off. Learn more about Collibra’s benefits. We create inclusion and belonging through onboarding, connecting, and communication. Learn more about diversity, equity, and inclusion. Collibra is an equal‑opportunity employer and considers qualified applicants without regard to protected categories. If you need accommodations, let us know by completing our Accommodations for Applicants form.

Mid‑Senior level

Full‑time

Information Technology and Engineering

Software Development