Inside Sales Account Manager

Job Description

We are looking for an Inside Sales Account Manager to join our Sales team in the Greater Toronto region. The role focuses on developing new leads, communicating with customers, and providing technical expertise on SGS solutions. The Inside Sales Account Manager will build instant rapport over the phone, manage leads, prepare bids and quotes, and collaborate with outside sales and the Client Services team.

Location:

Greater Toronto region, Canada.

• Respond to client inquiries in a timely manner
• Build instant rapport with clients over the phone
• Use exceptional verbal and written communication skills to discuss SGS capabilities, benefits and services to customers
• Answer client questions and provide supporting documentation via email
• Keep up to date on SGS service offerings
• Conduct lead generation through bid site monitoring
• Conduct discovery sessions with both qualified and unqualified leads
• Develop leads and convert them into sales
• Follow up on bids to determine outcome
• Close sales and achieve revenue targets
• Contact prospective and existing customers to discuss needs
• Practice active listening to understand and identify client needs and potential opportunities
• Maintain lead and client inquiry database in CRM
• Assess client needs against SGS capabilities
• Provide proposal and opportunity intelligence to the Business Development Manager and Operations Manager
• Represent SGS professionally and ethically in the marketplace
• Continuously develop personal selling skills, acquire industry knowledge, broaden expertise in environmental service offerings, and apply them
• Develop a network of industry contacts
• Comply with SGS Code of Integrity and Professional Conduct at all times

• Bachelor’s degree in Chemistry, Biology, Environmental Science or a related field (Required)
• Entry level with 0–2 years of experience; industry experience is a plus (Preferred)
• Strong organizational skills and ability to multitask in a fast‑paced environment (Required)
• Excellent oral and written communication skills for building customer relationships and internal collaboration (Required)
• Strong leadership, initiative, resource utilization, problem‑solving and time‑management skills (Required)
• Ability to read and interpret technical documents, such as safety rules, operating instructions and procedure manuals (Required)
• Active listening and customer service skills (Required)
• Ability to present information in one‑on‑one and small group settings (Required)
• Proficiency in Microsoft Windows, Linked In and CRM software (Required)
• Ability to lift, carry, push or pull up to 20 lbs occasionally (Required)

Base pay: $55,000 – $65,000 per year (dependent on experience) with commission. This role is not overtime eligible.

Benefits include:

• Participation in the Company’s benefit programs beginning at the first of the month following hire
• Immediate eligibility for the Company’s 401(k) retirement plan
• Paid vacation: four floating holidays annually, seven company‑observed holidays, and sick time accrual

SGS is an Equal Opportunity Employer. We recruit, hire, train, and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, veteran status, or any other characteristic protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and abilities required.

This job description is not an exhaustive statement of duties, responsibilities or requirements. Nothing contained herein restricts the company’s rights to reassign duties and responsibilities as needed.