Information Technology Technician Eligibility List Job Palm Desert area,California USA,IT/Tech

Under the direction of the Dean, Information Technology and Institutional Research or appropriate Supervisor, provide technical and educational technology support for hardware and software to users; set‑up, install and troubleshoot media and computer systems, and provide first level helpdesk support.

Essential Functions

Setup, configure, deliver, maintain, and troubleshoot media equipment, computer systems, and peripheral devices. Install operating systems and other district supported software. Perform scheduled maintenance of technology and media equipment.

Provide technical assistance for helpdesk inquiries and district supported software; perform first level troubleshooting over telephone, in person; replace or repair broken equipment.

Process helpdesk request following standard procedures, log all help desk interactions, prioritize helpdesk requests according to urgency and department procedures, and prepare activity reports. Refer more technical and complex problems to other information systems and technology staff for resolution.

Assist in performing audio/video recording, editing and duplicating.

Track and maintain hardware inventory, information, and software licenses.

Assist with web and portal updates.

Assist with setting up and monitoring nightly backups.

Perform a variety of clerical duties in support of Information Technology. Gather data and prepare reports.

Research, evaluate and test new hardware and software; identify potential conflict with existing systems and contact hardware and software technical support if needed for technical issues.

Assist with updating technology training materials as needed.

Stay current with recent technology, changes, and updates.

Perform related duties as assigned.

E=Essential Functions

Knowledge and Abilities

Knowledge of:
Hardware and software installation, configuration; collection of information and storing of data; audio-visual systems operations and maintenance; maintaining and upgrading systems; troubleshooting and assisting users; data entry; record-keeping techniques; interpersonal skills using tact, courtesy.

Ability to:
Install, configure, and test hardware and software; learn and apply new technologies; operate a variety of equipment, including media, audio/video, and computers hardware; communicate effectively both orally and in writing to exchange information; establish and maintain cooperative and effective working relationships with others; demonstrate a sensitivity to and relate to persons with diverse socio-economic, cultural, ethnic, gender, ability, and sexual orientation backgrounds;

understand and follow oral and written instructions; sit for extended periods of time; lift up to 25 pounds.

Education and Experience

Any combination equivalent to:
Associate of Art in computer science, information systems or related area and two (2) years of experience working with the installation, configuration and maintenance of computers, media and related technology.

Working Conditions

Environment:
Office environment.

Classified Bargaining Unit Position
Classified Staff Salary Range 12
Retirement System:
CalPERS (upon meeting eligibility criteria)
Salary placement is contingent on education, experience, and department budget.
This posting is for 1 current vacancy and to establish a 6-month eligibility list for current and future full-time Information Technology Technician openings.

Schedule & Location

This position is scheduled 40 hours per week, 12 months per year.
The schedule is Monday – Friday from 8:00 a.m. – 5:00 p.m.
The primary location is Palm Desert Campus.
The schedule and location are subject to change based on District need.

Required Application and Required Uploaded Documents

Online Application:
All sections of the College of the Desert District online application must be completed including education and experience.
Resume:
Must include length of employment (month/year start and end dates) for each employer.
Cover Letter:
Please address how you meet the minimum requirements for this position and any special qualifications you possess.
College Transcripts:
For consideration of any educational coursework, degree(s) must be awarded at the time of application. Academic transcripts of all college level coursework showing date degree awarded from an accredited institution. Unofficial transcripts are acceptable at time of application. Successful candidate must provide official transcripts upon hire. Non-U.S. transcripts must include a certified U.S. evaluation (i.e., NACES agency:…