Customer Experience Lead

Overview

Saks OFF 5TH is the premier luxury off-price destination with more than 100 stores in the U.S. and Canada and online at  The company provides top fashion brands at value through its merchandise authority, brand access, and seamless connections between ecommerce and stores.

Under the direction of the Assistant Store Director of Customer Experience, the Customer Experience Lead supports front-of-house priorities. They maintain selling floor service and merchandising standards to drive sales and customer experience. The Customer Experience Lead holds direct associate reports accountable using Connected Coaching to ensure selling floor associates drive the right KPIs and act as strong brand ambassadors.

• Ensure cashiering team is in the right place at the right time and manage the customer line with urgency
• Greet customers at the line and direct them to the appropriate register; call for additional Associate/Manager backup as needed
• Follow all directives and corporate guidelines, keep area neat and set to standard with necessary supplies, and meet fast-to-floor merchandise movement expectations
• Teach, coach, and train associates to follow fast-to-floor return processes to keep merchandise available to sell
• Drive loyalty enrollments, Saks First acquisitions, and Connected Service behaviors for a seamless customer experience
• Act as the Connected Service Coach when the Assistant Store Director is not in the store to reinforce Connected Service during peak traffic
• Leverage walkie-talkie expectations for flexible coverage to support customer needs
• Assist in resolving customer concerns or escalate to appropriate Management support as needed

• Aspiring leader who can educate, drive results, and maintain high standards
• Build morale and spirit within the team, celebrate wins, and encourage open dialogue
• Energetic sales professional who adapts to change and delivers exceptional results with minimal guidance
• Out-of-the-box thinker who contributes varied approaches to problem solving
• Confident and professional communicator

• High School Diploma or equivalent required; 4-year degree or relevant experience preferred
• 1+ years of supervisory experience with comparable volume or proven supervisory success
• Ability to drive sales and service, maintain client relationships, and complete operational tasks
• Ability to train and coach associates on selling behaviors for high performance
• Flexibility to work evenings, weekends, and public holidays

• Be part of an empowered, innovative team with a customer-centric mindset and a focus on winning
• Exposure to career advancement opportunities across corporate offices, retail stores, photo studios, and distribution centers
• Flexible work environment culture
• Benefits package for eligible full-time employees (medical, dental, vision)
• Employee discount and other perks

#OFF5

THSelling Supervisor

Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.

Saks OFF 5TH provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Accommodations are available upon request for applicants participating in the assessment or selection process.

The starting hourly rate for this position is between $19.00–$22.75 per hour. Factors affecting starting pay include market, skills, experience, and other qualifications.

This position is eligible for commissions in accordance with the Company’s plan.

The Company offers benefits for eligible employees, including medical, dental, vision, 401(k), life insurance, disability coverage, and additional voluntary benefits.

Thank you for your interest in Saks OFF 5TH. We look forward to reviewing your application.

We believe our differences strengthen us. All associates are expected to foster an inclusive environment free from harassment, discrimination, and bullying. We celebrate, advocate for, and learn from colleagues, customers, and communities to create the best environment to shop and work for all.

It is unlawful in Massachusetts to require a lie detector test as a condition of employment. Violations may be subject to penalties and civil liability.