HVAC Dispatcher

• 401(k)
• Paid time off
• 401(k) matching
• Bonus based on performance
• Opportunity for advancement
• Training & development

All Day Heating And Cooling Inc is looking for a motivated and organized HVAC Dispatcher to join our growing team in Palm Desert, CA! This is a fast-paced, customer-facing role where you'll be the backbone of our daily operations - connecting technicians with customers and keeping everything running smoothly. If you thrive in a dynamic environment and love keeping things on track, we want to hear from you!

• Schedule and dispatch HVAC technicians to residential and commercial service calls efficiently
• Serve as the primary point of contact between customers and field technicians
• Monitor technician locations, job progress, and update schedules in real time
• Handle inbound customer calls, address inquiries, and resolve service concerns professionally
• Coordinate emergency and priority HVAC service calls with urgency and accuracy
• Maintain accurate records of work orders, job statuses, and technician availability
• Communicate parts needs, delays, or scheduling changes to customers and team members

• Previous dispatching, scheduling, or customer service experience required
• Experience in HVAC, plumbing, electrical, or other home services industries preferred
• Strong multitasking and organizational skills in a high-volume environment
• Excellent verbal and written communication skills
• Proficiency with dispatching software, CRM tools, or service management platforms
• Ability to remain calm, professional, and solution-focused under pressure
• High school diploma or equivalent required

All Day Heating & Cooling Inc has been proudly serving the Palm Desert, CA community with reliable, top-quality HVAC services since 2011. Our customers trust us for our fast response times, skilled technicians, and commitment to comfort - no matter the season. We foster a supportive team culture where employees are valued, respected, and given the tools they need to succeed.