Building Supervisor​/Membership – John Geigle Branch

Location

YMCA of the Suncoast
John Geigle Branch

$14.35/hr - $14.95/hr opportunity to increase rate of $15.10/hr upon completion of required training.

Nights and Weekends

The YMCA of the Suncoast is seeking a magnetic, meticulous, mindful Member Service superhero to take our customer service efforts to the next level. The Member Services Representative is expected to deliver exceptional customer service to inquiring members, guests, and program participants, helps create a friendly and welcoming environment by greeting all who enter the Y, responds to general questions and assists with requests for assistance with membership changes or transactions, and contributes to membership sales by giving tours, promoting memberships, providing information about programs, events and more.

Under the direction of the Membership Director/Coordinator and consistent with the mission of the YMCA of the Suncoast, the Membership Trainee will work toward meeting all requirements of the Member Specialist I position within 60 days from hire date. The position is responsible for cultivating relationships with all members and potential members. They provide services including membership and program receipting; conducting tours and tour follow‑ups;

handling of member phone inquiries; assisting the Membership Director with all relationship‑building activities; and performing other tasks as assigned.

Upon hire, qualified candidates will complete an internal training program within the first 60 days resulting in the opportunity for possible promotion to the Membership Specialist position. The Member Specialist role includes a higher rate of pay and expanded responsibility.

Within 60 days of hire date, complete all requirements of Member Specialist I Position.

• Create a warm and welcoming environment
• Educate members and prospective members about the services the YMCA offers and further connect them to the YMCA.
• Introduce yourself to all members and get to know each member’s name as well as members to each other.
• Introduce others of similar interest.
• Thank members for allowing us to serve them.

• Receipting into Active all new memberships.
• Enter financial and payment information into Active.
• Make Photo  for all YMCA facility members.
• Conducting tours of the facility in order to assess members’ needs.
• Doing all necessary and required follow‑up on tours conducted.
• Assisting with reservations for all wellness center orientations.
• Handle all phone inquiries regarding membership and program information.
• Input into Active all program registrations through receipting.
• Assist members with all program questions and inquiries.
• File all necessary paperwork as required.

• Help develop and participate in Member Appreciation/Retention activities.
• Assist with annual membership data audit.

Create a nurturing and safe environment by reporting suspicious activity that may lead to child abuse or may violate the code of conduct.

Keep supplies organized, maintain and clean facility and care for equipment.

Must be a minimum of 17 years of age. High school graduate or equivalent required. College degree with emphasis in Marketing or Communications preferred. At least 1-year previous customer service experience required. Broad overview of the YMCA as it operates as a local, national and international movement preferred.

Required upon hire:
Intro to Y's Cause & Culture, Ys Way to Service & Engagement, I Hear You:
Service with CARE trainings. Working toward meeting the criteria of the Member Specialist I position within 60 days of hire date:
Foundations of Listen First with Listen First Skills Assessment, Get SMART, Three Keys to Successful Family Engagement, Living our Cause for Frontline Leaders, Cause Driven Tour Workshop with Post Workshop Evaluation and  Skills Assessment.

CPR, AED and First Aid certification preferred.

• Excellent communication and interpersonal skills required.
• Personal computer and data entry knowledge required.
• Must…