Membership Trainee - John Geigle Branch

Overview

Location: YMCA of the Suncoast, John Geigle Branch

Position: Membership Trainee

Rate of pay: $13.85/hr.

- $13.95/hr.

Shift: Varies. Night and weekend availability required.

The YMCA of the Suncoast is seeking a magnetic, meticulous, mindful Member Service superhero to take our customer service efforts to the next level. The Member Services Representative is expected to deliver exceptional customer service to inquiring members, guests, and program participants, help create a friendly and welcoming environment by greeting all who enter the Y, respond to general questions and assist with requests for assistance with membership changes or transactions, and contribute to membership sales by giving tours, promoting memberships, providing information about programs, events and more.

Under the direction of the Membership Director/Coordinator and consistent with the mission of the YMCA of the Suncoast, the Membership Trainee will work toward meeting all requirements of the Member Specialist I position within 60 days from hire date. The position is responsible for cultivating relationships with all members and potential members. They provide services including membership and program receipting; conducting tours and tour follow-ups;

handling member phone inquiries; assisting the Membership Director with all relationship-building activities; and performing other tasks as assigned.

Must be a minimum of 17 years of age. High school graduate or equivalent required. College degree with emphasis in Marketing or Communications preferred. At least 1-year previous customer service experience required. Broad overview of the YMCA as it operates as a local, national and international movement preferred. Required upon hire, must have completed Intro to Y's Cause & Culture, Y's Way to Service & Engagement, and I Hear You:
Service with CARE trainings. Also upon hire, must be working towards meeting the criteria of the Member Specialist I position within 60 days of hire date. This includes Foundations of Listen First with Listen First Skills Assessment, Get SMART, Three Keys to Successful Family Engagement, Living our Cause for Frontline Leaders, Cause Driven Tour Workshop with Post Workshop Evaluation and  Skills Assessment.

CPR, AED and First Aid certification preferred.

Excellent communication and interpersonal skills required. Personal computer and data entry knowledge required. Must type 30 words per minute and be proficient in Microsoft Office. Organizational skills and positive attitude required.

May be required to lift and carry up to 30 lbs in the form of boxes of supplies. Will be required to stand and/or sit for extended periods of time while demonstrating manual dexterity in order to accurately work on phone, computer and other equipment. Receives and follows detailed instructions. Must be capable of remaining professional when dealing with members/customers and co-workers.

Must possess auditory, visual and verbal abilities to communicate via phone and in person and to operate standard office equipment.