Renal Care Coordinator

Renal Care Coordinator (RCC) role at National Kidney Partners
.

Job Title: Renal Care Coordinator (RCC)

Exemption Status: Exempt

The RCC organizes the care and follow up for late-stage CKD patients to maintain health, prolong the timeframe and ensure a planned transition into Renal Replacement Therapy (RRT). Services provided focus on educating patients holistically in all areas affecting the kidney: diet, exercise, medication adherence, and treatment modalities. The RCC works as part of an interdisciplinary team to provide patient care which will continue from identification of the patient as part of a value‑based care program through a smooth transition to RRT if needed / selected.

• Partners with appropriate teams, including providers and staff, to provide, coordinate and integrate modality education, to coordinate placement and maintenance of a permanent dialysis access and to reduce the incidence of non‑optimal starts to RRT. Activities include the following:
• Provides holistic education to CKD patients to support maintenance of health and delayed progression of kidney disease.
• Interacts with appropriate staff to ensure each patient and family member (if applicable) receives information on specific modality advantages and disadvantages, as well as education on hemodialysis access types.
• Identifies and addresses patient financial and insurance resources and concerns.
• Ensures NKP’s late‑stage CKD patients receive CKD education, have a permanent access placed when possible prior to RRT and make a stable transition to RRT.
• Utilizes EHR to provide reports and analyze trends, anomalies and areas of concern to improve the care of late‑stage CKD patients.
• Empowers late‑stage CKD patients to select the appropriate modality and, if possible, to secure and maintain a permanent dialysis access prior to starting RRT.
• Provides support, guidance and coordination of care for patients from late‑stage CKD to selection of RRT, conservative care, and/or transplantation. For patient’s selecting RRT, continue to coordinate care as needed after dialysis initiation to ensure a smooth transition.
• Communicates with other members of the CKD patient’s Care Team, including the PCP, vascular and PD surgeons, and others, to improve patient health, care, and outcomes.
• Provides regular in person and/or telephonic interventions to patients.
• Assists NKP in complying with value‑based care requirements for its late‑stage CKD patients, including participation in any surveys or other reporting requirements.
• Participates in meetings to review the RCC program within the practice and to review pertinent RCC data. Participates in other meetings as requested by the leadership team.
• Escalates issues to supervisor/manager for resolution.
• Reviews and complies with all applicable company policies and procedures, local, state and federal laws and regulations.
• Assists with various projects as assigned by direct supervisor.
• Performs other duties as assigned.

• Day to day work includes desk and personal computer work and interaction with patients, patient families, staff, physicians and the community  work environment is characteristic of a health care facility with air temperature control and moderate noise levels.
• The position requires travel between facilities and various locations within the community. Travel to regional, divisional and corporate meetings may be required.

None

• Bachelor's Degree or an equivalent combination of education and experience

• 2 - 5 years' previous experience in clinical patient care or case management required.
• Proficient with computers, Microsoft Office applications and Windows operating systems.
• A combination of hemodialysis, PD, transplantation, CKD education, case management and nutritional training highly valued.
• Renal transplant, dialysis, or CKD patient care preferred.
• Demonstrated knowledge of renal disease and renal transplant required.
• Excellent written and verbal communication skills- good presentation skills.
• Ability to communicate and maintain effective interpersonal relationships at various levels of the organization.
• Understanding of diabetes and cardiovascular disease process and current case management practices required.
• Ability to determine when coordination may be performed by telephone or written instruction and when approval by a higher level of authority such as a physician or other health care provider is required.
• Ability to travel and possesses a valid driver's license.
• Preferred experience in teaching/education and counseling in complex multi‑site organization.
• Must be highly self‑motivated, dependable and organized.

Full‑time

• 8 hour shift
• Monday to Friday

• Customer service: 1 year (Preferred)

In person