Network Operations Center Technician

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Description

The Network Operations Center Technician (NOCT) is responsible for monitoring, managing, and adhering to Geographic Solutions standards for proactive enterprise systems, infrastructure, network, security, and application monitoring. As part of the NOC team, the NOCT will operate and assist in supporting all Geographic Solutions monitoring and operations based toolsets including but not limited to Solar Winds® Orion, Zabbix, Pure Storage®, Nimble Storage, VMware Virtual Center, and other point tools.

Work Location: Onsite in Palm Harbor, FL

Note: 3rd shift

• Working within standard three tier Internet-facing web services application environments and infrastructure within a Microsoft® based environment.
• Maintaining, training/mentoring others, and evolving our enterprise monitoring, alerting, reporting, and analysis suite of tools to manage our SaaS client environments and the internal corporate infrastructure and environments. Includes our current set of tools:
  Solar Winds Orion, and proprietary monitors.
• Creating support ticket, and ensuring incident is resolved.
• Monitoring scheduled jobs in SQL, delivery of SFTP files, completion of SSIS packages, and provide escalation as needed.
• Responding to alerts and notifying the various internal/external teams to assist in problem resolution.
• Assisting in conference call setups for outages, initiating swat call to ensure all technical resources are engaged, and assisting in diagnosing problem.
• Collecting the information for the Root Cause Analysis documentation for internal and external customers on a timely basis.
• Understand the basic troubleshooting methodology with the following technology components:
  Web, SQL, SFTP, and file servers including Windows Server 2012/2019, IIS, Application Pools, SQL server 2012/2016/2019, SQL Clustering, console applications, secure remote access, SAN’s, MPLS, VPN’s, and Terminal Services.
• Maintaining and following the company’s MAC processes and push monitoring templates to new devices, applications, and services into the NOC tool sets.
• Maintaining detailed documentation on all server specifications and inventory, including model numbers, processor specifications, memory, licensing, versions, patches, changes, topology, and physical connectivity drawings.
• Assist in the Problem and Incident Management functionality, including issue triage, severity level and impact determination, problem ticket creation, support notification, escalation, communication, and managing the issue through resolution and Impact Statement/Root Cause Analysis document creation when applicable.
• Willing to do shift work as required.
• Willing to work weekends as required.

• 1-2 years operational experience interfacing with proactive monitoring and reporting tools such as Solar Winds Orion, Zabbix, or other related enterprise based proactive monitoring, event correlation, and reporting tools.
• Working knowledge of TCP/IP, Network Monitoring, firewalls, load‑balancers, switching and routing, and the use of Network Sniffers.
• Able to monitor, report, and perform capacity planning on various SAN (Storage Area Network) solutions such as Compellent, EMC, and Nimble SANs.
• Able to monitor, report, and troubleshoot Cisco switches, routers, and firewalls, as well as DNS, IDS/IPS, and other utility applications.
• Working knowledge of how to troubleshoot web service issues from the browser through the database tier, with a special focus on IIS, application pools, console applications, scripts, and web services.
• Must possess strong analytical skills and the ability to present findings and make decisions in a fast‑paced growing environment.
• Ability to multitask and prioritize commitments and responsibilities on a daily basis often under the pressure realized within a growing company with changing environments, new client commitments, and moving deadlines.
• Ability to work and communicate with internal and external clients/customers and other technical functional organizations.
• Excellent oral, written, and mentoring skills.
• Detail‑oriented in the…