RN Clinical Informaticist

RN Clinical Informaticist
GENERAL DUTIES:
The Clinical Informaticist role provides a liaison between clinical workflows and information technology in the implementation, optimization and ongoing support of clinical systems involved with the electronic health record (EHR). The Clinical Informaticist is responsible for workflow transformation, assessment, planning, design, redesign,validation, testing, evaluation, end user training, implementation support, optimization, and adoption of clinical applications and processes. Focus is on being the advocate and change agent for hospital leaders and clinicians to ensure maximum benefit of the EHR.

Reports to the Director, Clinical Informatics

DEPARTMENT SPECIFIC DUTIES:
Communication

• Works with hospital leadership, department managers, clinicians, and physicians to facilitate problem solving
and ongoing communication.

• Assists Information Services with communicating system downtime to end users and serves as resource
for activities associated with the downtime.

• Provides status updates to the Director, Clinical Informatics regarding end user adoption and sustainment
of EHR technology.

• Leads and participates in meetings/committees for communication of status updates – i.e. project,
adoption, and sustainment.

• Effectively communicates changes in standard, practice, or functionality to affected end users. Consistently
closes the feedback loop.
Training

• Performs on-going training for development of super-users.

• Ensure training materials are updated to reflect current practice/workflow.

• Collaborates with department leadership/clinical managers/educators/education department in the
development and provision of new hire (employees and contractors) EHR training.

• Identifies and assess on-going end user training needs and participates/provides re-training as needed.

• Develops and revises training material/course curricula and facilitates distribution of training material.

• Works with corporate to ensure updates are incorporated into training and provided just in time on
an ongoing basis.
Advocate

• Facilitates ongoing EHR/clinical application initiatives while being an advocate for end users (Medical Staff,
Nursing, Ancillary, other care providers/hospital staff, patients/family).

• Subject Matter Expert on EHR functionality and coordination with clinical workflows.

• Recognizes and recommends solutions to improve clinical processes.

• Assist with identification, development and revision of policies and procedures related to clinical system
workflows and processes.
Optimization and Support

• Responsible for issue identification, escalation and final resolution.

• On-going support and development of super users.

• Acts as an Information Technology liaison and provides on-going support to end users (Medical Staff,
Nursing, Ancillary, other care providers/hospital staff, patients/family) to ensure clinical application and
workflow needs are met.

• Functions as a change agent and assists end users (Medical Staff, Nursing, Ancillary, other care
providers/hospital staff, patients/family) with identifying cause and solution of EHR application
issues/problems.

• Manages hospital change request process.
Quality/Service

• Facilitates the implementation of our clinical information systems and workflow in accordance with our standards.

• Develops and maintains collaborative relationships with physicians, clinicians, hospital administrators,
ancillary departments and others to ensure that EHR and other clinical initiatives support patient-centered
best practices.

• Provides interdisciplinary leadership throughout the organizations on all clinical initiatives that support
Standards and goals.

• Work with clinical departments to evaluate processes and workflows impacted by clinical systems.

• Ability to: see the big picture and still focus on the day-to-day details, work on several complex issues at
the same time, and work effectively individually and as part of a team.

• Ability to consistently meet customer service standards.

• Functions as a clinical application subject matter expert and analyzes the EHR’s potential impact on
current/future state workflows, polices, and procedures.

• Preforms workflow…