Admissions & Collections Clerk - Temporary - Palm Springs

The County of Riverside's University Health System seeks candidates to fill one Temporary Admissions & Collection Clerk position in Palm Spring. Under general supervision, performs specialized clerical work in checking‑in, admitting, pre‑registering, or scheduling patients for hospitalization or clinic visits; evaluates and determines financial liability for services and establishes payment sources; arranges payment plans consistent with patient ability to pay; performs other related duties as required.

The department is seeking candidates that have medical front office experience, greeting and checking in patients, obtaining medical insurance information, verifying eligibility, collecting co‑pays and scheduling appointments. Candidates should also have recent professional knowledge of, and experience with, the following: EPIC, Microsoft programs, and insurances.

• Candidates with admissions and collections experience are highly desired.

The Admissions and Collections Clerk is the journey level classification in the Admissions and Collections series and reports to an appropriate supervisory or manager level classification. Incumbents are responsible for interviewing patients or other responsible parties to obtain, verify, record, and evaluate information required for patient check‑in, admission, pre‑registration, scheduling, and/or patient accounts for medical or health services. The Admissions and Collections Clerk is distinguished from the Insurance Billing Clerk by the latter's responsibility for preparing and reviewing billing to third‑party fiscal intermediaries.

Advancement to the next level is obtained by competitive selection through an open recruitment.

Sunday 8 AM to 5 PM
Monday – Wednesday 11 AM to 8:30 PM

Meet the team! RUHS Website

• Review patient personal data to evaluate the patient's eligibility for medical assistance programs using formal medical program guidelines.
• Review patient insurance forms and cards to ensure completeness and accuracy as required by assistance programs and private insurance carriers for billing and payment.
• Evaluate possible assistance eligibility and refer patients to Medi‑Cal and MISP as appropriate.
• Contact patient's medical insurance carrier to obtain authorization for treatment and verify eligibility and coverage.
• Assist patients with scheduling hospital or clinic appointments in person or over the phone.
• Pre‑register scheduled services during scheduling process or any time prior to receiving services as directed by supervisor or manager.
• Receive and record payments for medical treatment from patients.
• Record payment information on patient payment receipt and log this information on the appropriate forms.
• Complete patient medical information or MISP Share of Cost Forms; attach cash payment receipt to ensure reimbursement from medical assistance program.
• Refer patients with problem accounts to Patient Accounts for review of account status.
• Receive required information from patients and complete medical forms to ensure accuracy of patient data.
• Collect and prepare receipt for monies.
• Register patients for medical services such as emergency treatment and non‑emergency walk‑in treatment.
• Serve as a resource person for patient registration in the Riverside University Health System (RUHS) clinics.
• Assist in conducting outpatient registration audits and participate in RUHS quality assurance initiatives.
• Reconcile daily charge sheets of patient visits to ensure that charges for healthcare services rendered are captured in a timely manner.

Experience:

Two years of clerical experience, including three months performing admissions, collections or billing functions in a hospital, mental health or other healthcare setting. (Completion of 18 semester or 27 quarter units from an accredited college or university in secretarial sciences, office practices, business education, or a closely related field to the assignment may substitute for one year of the non‑specialized experience.)

Experience:

Two years of clerical experience, including three months performing admissions, collections or billing functions in a hospital, mental health or other healthcare setting.…