Surgery Coordinator

Overview

The Surgery Coordinator is responsible for assisting the patient with all aspects of scheduling surgery. Coordinates pre-operative preparations to promote confidence in the patient’s medical care, thereby making the surgical experience as smooth as possible. Assists in patient education regarding medications and post op instructions and what to expect before and after treatment of surgery or procedure. Obtains all insurance authorizations for surgery patients.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without accommodation. The requirements listed below are representative, but not all inclusive, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Coordinates and schedules patients for surgical procedures based on physician recommendation.
• Verifies patient demographics, health history, and insurance information.
• Proficient in navigating and accurately scheduling patients in Care Cloud EMR System.
• Acts as an effective liaison between the patient, surgeons, and the hospital in all aspects of the pre-operative preparations.
• At the time of scheduling, provide a clear explanation of the need for a complete physical exam, including lab work, EKG, chest x-ray, and informed consent.
• Answer all telephone inquiries from patients and their families concerning surgery or related concerns.
• Follow up with physicians and labs to ensure test results are received and sent to the hospital or surgery center.
• Maintain a professional appearance and demeanor in accordance with Company policies.
• Keep commitments and keep direct supervisor informed of work progress, timetables, and issues.
• Advocate for and assist in maintaining a clean, neat, and cheerful environment where patients feel comfortable.
• Maintain strict compliance with State, Federal and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).
• Other duties as assigned by management.

REQUIRED: High School education, GED or equivalent.

DESIRABLE: Experience in the Ophthalmology Industry. Experience in a medical office and/or customer service.

Certificates/Licenses/Registrations

• None required

• Team player with excellent communication and interpersonal skills (oral and written).
• Proficient in WORD, EXCEL and standard office equipment.
• Ability to respond to common inquiries from customers, staff, vendors, or other members of the community.
• Ability to draw valid conclusions, apply sound judgment, and make decisions under pressure.
• Ability to interpret and apply policies and procedures.
• Professionally address others by actions, words and deeds.
• Detail oriented, organized, process focused, problem solver, proactive, and customer service focused.
• Display independent judgment with timely and accurate decisions when information is vague or limited.
• Ability to multitask effectively in a fast-paced environment without compromising quality of work.
• Ability to prioritize tasks and projects with limited direction while contributing to the clinic’s success.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This is primarily an office classification. Temperature conditions are controlled with limited direct exposure to hazardous physical substances. The noise level in the work environment is usually low to moderate.
• While performing the duties of this job, the employee is regularly required to sit, stand, walk, handle, or feel, reach with hands and arms, see, talk and hear. The employee may lift and/or carry reports, records and other materials that typically weigh less than 20 pounds. The employee is occasionally required to stoop, kneel, bend, or crouch.
• Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.

Notwithstanding any of the foregoing described job responsibilities, employee shall not engage in activities that constitute the practice of ophthalmology as prohibited under applicable law. Clinicians shall have sole responsibility for all professional services provided to patients.

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