Front Desk Supervisor

Why We’re Here

We believe heartfelt, human connections make people’s lives better. Our founder, Bill Kimpton, rebelled against impersonal, generic hospitality to create an environment where people connect from the heart. Today, every day you can improve lives in your own way and expect the same in return.

How We’re Different

Our San Francisco‑born entrepreneurial spirit and zest for life started this culture in 1981 and shines through to this day. We welcome people of all kinds who share a knack for creativity, self‑leadership, and a passion for making others’ lives better. It results in a work environment that’s quirky, irreverent, exciting, empowering, and exceptional. Guests feel it; you’ll feel it, too.

Lead all aspects of Front Office operations by setting and maintaining a high level of guest service. Provide timely, courteous service to all guests, encouraging repeat business and ensuring all functions are carried out to maintain a collaborative environment.

• Meet with staff at the start of shift and review the Front Desk logbook.
• Review all arrivals and departures, noting any special requests and ensuring billing accuracy; assess any required guest relocation.
• Ensure all shifts are covered as scheduled and cover as necessary.
• Follow established key control, credit policies, and be knowledgeable of all fire and emergency procedures.
• Complete the desk agents’ AM/PM checklist.
• Handle guest situations calmly and professionally.
• Lead by example in all employee duties.
• Maintain professional contact via telephone with all other hotel departments.
• Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc.
• Maintain cleanliness and organization of back office, front desk, and front desk closet, and inventory of office supplies.
• Coach employees when necessary using accurate documentation and techniques.
• Ensure all employees complete duties before departing and are posted at their stations on time.
• Train and monitor all service levels, ensuring grooming and uniform standards are followed.
• Accountable for meeting or coming in under payroll and expense budgets.
• Schedule requirement – Open availability; weekly schedule includes 3 daytime shifts and 2 overnight shifts (11 pm to 7:30 pm).
• When working overnight shifts, complete Night Audit duties.

• 2 years of related experience in hospitality or a similar industry.
• High School Diploma preferred.
• Flexible schedule; able to work evenings, weekends, and holidays when needed.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities, and genders.

For our complete EEO policy .