Front of House Manager

GENERAL DUTIES AND RESPONSIBILITIES

All team members are expected to embody and uphold Boozehounds’ Pack Rules (Core Values):

• Unapologetically Us – Represent Boozehounds’ spirit by being authentic, bold, and unapologetically yourself.
• Come Hell or High Water – Take ownership—no excuses. Deliver on commitments no matter what.
• All-Inclusive Hospitality – Put people first by ensuring every guest has a great time, every time.
• Protect the Brand – Maintain our aesthetic and honor every detail that makes Boozehounds unique.
• We’re Good Humans – Work hard, keep your word, and always do the right thing.

These values are the foundation of every role at Boozehounds and guide how we work, interact with each other, and create memorable experiences for our guests.

• Foster a culture of teamwork by collaborating across departments, supporting fellow team members, and contributing to a smooth, unified guest experience.
• Consistently deliver outstanding hospitality by practicing our signature approaches as outlined in the Boozehounds Hospitality Guide.
• Be accountable for your job. Follow all S.O.P.s and steps of service every time—no exceptions.
• Be a creative problem solver: go above and beyond to ensure every guest leaves happy. Our goal is to make them want to come back!
• Attend all required team meetings and training sessions, showing up prepared and with a positive mindset.
• Arrive on time and follow your assigned schedule consistently.
• Keep safety top of mind at all times. Understand and follow all safety policies, including emergency procedures, food safety and health department regulations, and responsible alcohol service. Handle any safety issues immediately.
• Contribute to a positive, collaborative work environment by communicating respectfully and professionally with guests, teammates, and leadership.
• Take on additional responsibilities as requested by leadership.

• This position oversees the following departments:
  • Bartenders, Barbacks, Bar Leads

• Execute all aspects of hiring within all assigned departments, including recruiting, posting job ads, interviewing, selection, and onboarding. GM to give final interview/approval whenever possible.
• Find the most qualified candidates by constantly interviewing and building a “wait list”. Hold open interviews and proactively meet with candidates as much as possible.
• When necessary, step in to interview hourly candidates for other departments and vice versa. Do not make hiring decisions for other department heads, but conduct a screener to see if the candidate could be a fit and then follow up with the department head.
• Follow all state and federal laws as well as Boozehounds’ hiring protocols.

• Ensure proper onboarding for all new hires, including HR paperwork, property knowledge, and welcoming introductions. Make them glad they chose to work at Boozehounds and ensure the new hire is aligned with our standards and expectations.
• Create, maintain, and keep digitally organized all department staff training materials including the hospitality guide, food and beverage descriptions, uniform guidelines, and steps of service. Update at least quarterly, in conjunction with the rest of the team.
• Create a training schedule for each new hire, ensuring they complete all modules of the training program and pass the final test. Utilize other managers to assist in training as needed.
• Hold an in-person team meeting and training a minimum of once every 6 months. Coordinate and communicate meetings with GM, other managers, and ownership. Meetings should be interesting, fun, and make the collective team better at their jobs.

• Promote high morale across departments by using the Employee Relations budget to foster positivity, motivation, and appreciation.
• Appreciate team members through tangible and intangible means. Tangible means include treats, gifts, parties, time off, etc. Intangible means include words of appreciation, public recognition, constructive feedback and learning opportunities.

• Conduct regular performance reviews (frequency TBD) in partnership with the GM and ownership. Use…