One Stop
Job in
Palm Springs, Riverside County, California, 92292, USA
Listed on 2026-10-10
Listing for:
Parker Palm Springs
Full Time
position Listed on 2026-10-10
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Front Desk, Front Desk/Receptionist, Customer Service Rep
Job Description & How to Apply Below
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
One StopFull Time Palm Springs, CA, US
30+ days ago Requisition
Job Scope:
Answer all incoming phone calls to the hotel, and transfer as needed also check in and check out guests in the Opera system.
Job Functions:
Guest Related Tasks
- Answer all in-house guest phone calls and answer all guest inquires.
- Answer all incoming hotel phone calls and transfer as needed.
- Thorough knowledge of facilities and services available to guest.
- Processes guest check-ins and checkouts.
- Assist concierge in providing guest with information regarding hotel facilities and local attractions.
- Records the necessary registration and credit card information, verifying rate and departure information.
- Update room status per Housekeeping.
Communications Related Tasks
- Knowledge of room locations, types of rooms available, and room rates.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of late checkouts, early check-ins and special requests.
- Be able to handle guest disputes, and requests concerning room types and other room related issues.
- Knowledge of cancellation policy.
- Knowledge of Pet Policy
- Knowledge of No-show policy.
System Related Tasks
- Input all guest information into the Opera system at time of check-in accurately.
- Update Opera system for any changes to the guest account.
- Make sure proper credit is obtained at time of check-in and extended stays.
- Make rate information is correct in Opera system compared to the registration card.
- Make sure Departure date is correct in the system compared to the registration card.
- Post all misc. charges to the guest account as required.
- Drop all cash received at the end of each shift according to cashier report from the Opera system.
- Count your bank at the beginning and end of each shift.
- Follow up with the guest and inform management of any guests who have exceeded their credit limit.
- Check out the guest accounts and keep a copy of the folio for your cashier report.
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