Front Desk Agent​/Night Auditor | Palm Mountain Resort & Spa

Master multitasker. Memory Maker. Detail detective. In this hybrid role, no two shifts are the same. Whether welcoming guests at the Front Desk or overseeing overnight operations, you create exceptional experiences by anticipating needs, solving problems, and ensuring the property’s guest service and financial procedures are completed accurately.

This position works a combination of daytime, evening, and overnight shifts based on business needs.

Eligibility of perks is dependent upon job status.

• Hourly Pay: $18.50
• Commuter/Parking Allowance
• Tip/Tip Pooling Eligible, when applicable
• Get Paid Daily (Make Any Day Payday)
• Paid Time Off & Holiday Pay (Because Balance Matters)
• Benefits—Medical, Dental, Vision, Disability, and 401(k)
• HSA/FSA Plans with Employer Contribution
• Values-Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow Your Career in Idyllic Locations Across the Globe)
• Online Learning Platform to Help You Grow!
• Third-Party Perks, Including Discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Parks, Attractions, and More

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive—and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team, and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us.

We have fun, grow together, and strive to leave a positive, lasting impression on everyone we meet.

• Performs both Front Desk Agent and Night Auditor responsibilities during assigned daytime, evening, and overnight shifts.
• Handles guest check-in and check-out, establishes appropriate credit, processes of payments, issues room keys, and provides information about property services and amenities.
• Maintains proficiency with the property management system, point-of-sale system, telephone, radio, and other Front Office equipment.
• Responds to guest questions, concerns, and special requests with professionalism, sound judgment, and timely follow-up.
• Assists guests with restaurant, transportation, activity, and entertainment reservations.
• Coordinates with Housekeeping, Engineering, Security, and other departments to address guest and operational needs.
• Completes nightly financial reconciliation, balances transactions and accounts, research discrepancies, and prepares required Night Audit reports.
• Maintains the confidentiality and security of guest information, payment information, financial records, and other sensitive property data.
• Oversees Front Desk operations during overnight shifts and communicates unresolved guest, financial, safety, or operational matters to the appropriate leader or incoming team.
• Responds appropriately to emergencies, disturbances, security concerns, and unusual situations and promptly contact management or emergency services when needed.
• Accurately documents guest concerns, incidents, financial activity, and important…