Certified Medical Assistant - Urgent Care

Certified Medical Assistant
- Urgent Care

#SED-5192

Palmdale, California, United States

Responsible for functioning as a Patient Services Associate (PSA), Certified Medical Assistant (CMA), and Referral Coordinator; PSA responsible for assisting with general clerical duties such a registration, insurance verification, and updating demographics;

CMA responsible for duties such as taking vital signs, assisting with procedures, and processing referrals. Maintain a professional, positive and caring attitude at all times.

• Follow policies outlined in the Employee Handbook and all Policies and Procedures Manuals.
• Communicate verbally and in writing through proper channels.
• Adhere to all Compliance Regulations including, HIPAA, Fraud, Waste, and Abuse, Harassment, Code of Conduct, Model of Care, Cultural and Linguistics, and Injury and Illness.
• Adhere to the Nursing Standards of Excellence.
• Participate in required meetings.
• Adhere to dress code.
• Use time keeping system appropriately; and notify supervisor in HRIS when requesting paid time off.
• Be courteous, flexible, and adaptable.
• Promote departmental and organizational goals.
• Know and follow applicable safety standards.
• Smile and make eye contact when greeting members and other members.
• Demonstrate care, concern and courtesy when interacting with all internal and external members/employees.
• Display a warm and pleasant personality at all times; emphasizing tact, empathy and patience.
• Address telephone calls utilizing proper phone etiquette. Answer incoming calls with your first name and suite location.
• Take accurate messages and relay to appropriate person as quickly as possible.
• Register all presenting members, verifying and updating all information to complete demographic and billing statistics and ensure member is entered into the EMR system.
• Ensure verification of insurance is documented in appropriate template as per direction of supervisor.
• Scan insurance cards into Next Gen.
• Collect/post applicable copays on the members account.
• Address and document outstanding debt alerts.
• Print and balance batch reports at the end of each shift.
• Cancel and reschedule members as necessary and document cancellations in EPM.
• Schedule same-day or follow-up appointments when applicable by following appropriate guidelines.
• Maintain neat, clean and professional-looking work areas.
• Interact professionally and respectfully with members, co-workers and supervisors.

CMA Duties:

• Assist members to exam rooms and obtain complete and accurate vital signs.
• Administer medications per scope of practice by adhering to five rights of medication administration.
• Obtain and document all pertinent information in each member’s chart/EMR record.
• Anticipate, assist and perform procedures ordered by the provider.
• Maintain timely member flow and room availability.
• Reinforce member education and participate in member teaching.
• Stock and maintain exam rooms, nursing stations and individual work stations.
• Participate in unit duties such as, cleaning and sterilizing instruments and ordering supplies.
• Maintain a current and accurate surgical log, procedure log, lab log, and member tickler files, as appropriate.
• Maintain and monitor all equipment used for member care and testing. Report any discrepancy to supervisor.
• Assist with training and orientation of new personnel.
• Actively participate in nursing QI by identifying problems, providing solutions and evaluating outcomes.
• Ensure appropriate handling and accurate documentation of all medications ordered by the provider.
• Ensure accurate and timely follow-through with all referrals generated.
• Utilize computers as they pertain to the job at hand.
• Exercise universal precautions in all member care.
• Exhibit competency in all aspects of member care provided in Urgent…