Manager, Management

Alaska Helicopter Tours (AHT) is Alaska's premier helicopter and glacier flight seeing operator, known for our unwavering commitment to safety, service, and operational excellence. We're looking for an experienced leader to help us continue delivering world-class aviation adventures.

The Knik Base Manager serves as the operational leader for one of AHT's most dynamic tour bases, located in Palmer, Alaska. This role carries direct, daily responsibility for tour operations, flight safety coordination, guest experience, and team leadership, and is central to how safely, smoothly, and profitably the Knik base runs.

• Oversight of daily tour operations and guest flow
• Coordination with pilots, guides, transportation, and customer service staff
• Flight manifest and weight-and-balance verification
• Flight following and aircraft coordination
• Weather assessment and operational decision support
• Safety management and enforcement of operational procedures
• Guest issue resolution and service recovery
• Resource allocation, scheduling adjustments, and disruption management
• Support of fueling operations and remote logistics requirements
• Recruiting, training, and developing frontline staff
• Facilities and grounds oversight to maintain a safe, welcoming base
• Leading emergency response activities and after-action reviews

Safety Performance

This role plays a critical part in enforcing operating procedures, coordinating with flight crews, managing ground operations, and maintaining safe conditions around aircraft and guests. Much of AHT's on-the-ground safety performance depends on effective leadership at the base level.

Guest Experience

Smooth check-ins, on-time departures, clear communication, and fast issue resolution all start with this role. Guest experience is a core part of AHT's business, and the Base Manager is often the person who makes it happen.

Staff Retention & Culture

As the daily leader for frontline staff, the Base Manager shapes morale, reinforces company culture, and plays a direct role in training and developing the team, all areas AHT considers critical to long-term success.

Revenue Protection

The Base Manager keeps tours running efficiently through weather changes, guest issues, aircraft scheduling adjustments, staffing shortages, and logistical disruptions. Strong, fast decision-making protects daily revenue and keeps resources used well.

• 3+ years of leadership experience in aviation, tourism, hospitality, logistics, or a related operations field
• Strong organizational, decision-making, and communication skills
• A genuine commitment to safety and operational excellence
• Ability to stay composed and make sound decisions in fast-changing conditions

• Aviation or helicopter operations experience
• SMS (Safety Management System) experience
• Alaska operations experience

• Dependent upon experience: $65, annually.
• Bonus incentives tied to KPI metrics
• 401(k)
• Health insurance
• Additional company benefits

• Work in one of the most spectacular aviation environments in the world
• Lead a respected and growing operation
• Help create unforgettable guest experiences
• Real opportunity for professional growth and leadership impact