Operations Associate, Third Weekend Shift R38333
Listed on 2025-12-31
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Healthcare
Healthcare Nursing, Healthcare Administration
Overview
Baystate Wing Hospital is a 46-bed community hospital in Palmer, MA. Baystate Health, a nationally recognized leader in healthcare quality and safety, and home to Baystate Wing Hospital, is looking for a Part Time Operations Associate to join our team in Palmer, MA.
Req#: R38333
Category(s): Administrative Support, Unit Clerical Support
Full Time / Part Time: Part-Time
Shift: First
Job DetailsLocation
:
Baystate Wing Hospital, Palmer, MAOnsite parking
Schedule
:
Part time, 1st Shift; will work one 12 hour shift per month, every 3rd weekend 7AM-7:30PM; differential pay offered
Excellent compensation and high-quality, low-cost medical, dental and vision insurance
Generous PTO – up to 25 days in the first year, with scheduled earned increases
Continuing education support and reimbursement
First Time Home Buyers Financial Packages
Farm Share Memberships
403b retirement company match & annual company contribution increase based on years of service
Free money coach advice from a certified professional
Wellbeing programs that include mental, physical, and financial health
Pet, home, auto and personal insurance
Life insurance
Reimbursement for wellbeing activities (e.g., gym membership, personal trainer, massage)
HS Diploma or Equivalent
Prior administrative experience strongly preferred
1-2 years' experience in customer service (healthcare setting preferred)
Ability to multitask
Computer literate
Experience with electronic health records a plus
Education: High School Diploma (Required)
Certifications: Basic Life Support – American Heart Association
Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.
SummaryReports to the Nurse Manager but daily activities are coordinated by the charge nurse. Under direct supervision works with patient and family centered care teams to ensure all business functions related to processing patient information, managing documentation, organizing patient medical records and facilitating smooth unit operations. Files appropriate patient reports and other information for their records. Facilitates communication among staff, relaying messages/information.
Facilitates bed management and patient throughput on unit. Performs functions necessary to process direct admissions to the unit. Acts as receptionist for visitors to unit and also as a business partner to the department and clinical staff. Orients patients and families to the unit, answering routine questions. Able to multitask.
Bed Management:
Tracks, prioritizes and assigns beds. Communicates with BMD and BM for admissions, discharges and transfers (ADTs). Coordinates unit/department ADTs. Checks BMD enters new data and advises Charge Nurse of changes. Checks CIS for discharge orders, follows up with MD, CM RN to assure discharge documents are complete. Enters discharges in OA Gold and pending discharges in BMD. Rounds 3 times daily with RNs and CM regarding discharges, discharge times and special instructions, appropriateness for Discharge Lounge.
Notifies CM if ambulance is unable to come at assigned time. With CM, monitors BMD for observation patients to determine if patient needs discharge or status change. Tracks new admissions from the ED. Retrieves SBAR data from the ED and communicates to the nursing staff. Assures fax is received within 30 minutes. Arranges patient transport from the ED if needed.
Carries BMD beeper, assigns coverage during breaks and meals to ensure constant flow of ADTs.
Proficiently and accurately utilizes the following computer applications in daily work: C Word, OA Gold, SMS, CIS, Premise, BMD, PCM Auditor, People Soft and Staples and Kronos access if applicable.
Unit specific projects:
Project work as assigned and/or needed such as Payroll, committee participation, develop unit time schedules, etc.
Communication: provides…
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