Behavioral Resource Tech Baystate Wing Hospital

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Job Type: Part-time

Shift: Nights

Make an Impact with Baystate Health

Baystate Health is seeking a Behavioral Resource Technician (BRT) to join Baystate Wing Hospital in Palmer, Massachusetts. Our Behavioral Resource Technicians provides safety and support, working closely with patients, family, and staff to deliver exceptional patient care.

The Behavioral Resource Technician (BRT) role offers the opportunity to promote career growth and build direct care experience while supporting patients and collaborating with a diverse team.

• Provides safety observation of the patient/s intervening as necessary. Documents patient status every 15 minutes. Independently communicates patient information and observations promptly to the RN. Actively listens to the patient and acts in a caring professional manner.
• Provides care for the patient; bathing, feeding, toileting, ambulating, turning and repositioning. Demonstrates knowledge and skill in assisting patients with activities of daily living. Follows directions from the RN regarding limitations and privileges the patient has at all times. Possesses the ability to redirect the patient to a different activity. Possesses the ability to de-escalate a patient and maintain a therapeutic environment.
  
  Observes and report any significant occurrences in the patient’s condition and behavior to the RN.
• Maintains A Safe Environment For The Patient:
  Remains with the patient at all times if assigned to one-to-one observation unless relieved by a member of the staff. Must remain awake and alert and have the ability to provide safety observation as defined in the Care of the Suicidal Patient policy, even when the patient is sleeping. Demonstrates knowledge and skill in maintaining a safe environment and can identify ligature and safety risks in any environment of care.
  
  Accompanies the patient off the unit as directed by the nurse and remains with the patient at all times in these areas. Transports patients in wheelchairs and on stretchers to procedures. Reports any safety hazards to the RN.
• Develops And Maintains Good Human Relations Skills. Introduces self by name to the patient, PCT, and RN, 100% of the time. Consistently displays a respectful, empathetic, and caring attitude toward patients and families 100% of the time. Interacts with other members of the health care team RN, PCT, MD, etc. professionally. Accepts changes in assignments to accommodate the patient’s needs. Accepts constructive criticism as demonstrated by positive behavioral changes, if indicated.
• Communicates to patients that they are a high priority even during busy times. Treats patient information as confidential. Displays sensitivity to patients through non-verbal communication. Utilizes body language such as eye contact, smiling, etc., to demonstrate an interest in the patient.
• Job Type: Part-time
• Shift: 12‑hour shifts, Nights
• Hours: 12 hours/week
• Schedule: 7pm-7:30am
• Weekend Requirement: Every other weekend and rotating holidays
• Other Scheduling Requirements: Rotating holidays

At Baystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community‑focused organization.

Depending on eligibility, benefits may include:

• Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans.
• Tuition & Training: Tuiti…