International Services Coordinator

Budgeted Hourly Range: $34.08 - $39.14

This is a two year fixed term position

Working independently under general supervision of the Assistant Director of Operations, this position has multi-faceted responsibilities providing direct service to international students, international scholars, Stanford departments, and community visitors at the Bechtel front office. As the first point of contact for new and current international students and scholars, this position provides triage advising and operates in a fast-paced environment as part of a dynamic team, supporting the key strategic goals of the Bechtel International Center in creating a supportive environment and building a sense of belonging and community.

In addition, the position supports the overall operations of the center by coordinating physical space, overseeing day-to-day building management and maintenance, and ensuring a welcoming, functional environment for all visitors.

• Provide triage advising for the international population and support with administering international student records.
• Serve as the primary point of contact at the front desk and via email, providing triage advising for international students and scholars.
• Serve as Designated School Official (DSO)
• Share resources and guidelines and support the Bechtel team with official immigration documents for students and scholars ensuring compliance with federal, state, and university regulations.
• Approve student requests for support letters (e.g., for the Department of Motor Vehicles and the Social Security Administration) by determining eligibility based on U.S. immigration requirements.

• Support the coordination, planning, and delivery of programs, events, classes and orientation workshops for international students and scholars on topics related to cultural adjustment, immigration, and academic success.
• Assist in updating and maintaining program materials, including informational guides and resources, website content, and social media communications, to ensure accurate and timely information is available to students and scholars.
• Create and design marketing and promotional materials (e.g., posters, emails, webinars) alerting students, scholars, staff, and community members to changes in services, policies, and programming.
• Connect students and scholars with Bechtel CCIS (Community Committee for International Students) and Stanford resources to assist with career development, cultural adjustment, and settling into the university and local community.

• Collect and analyze data from multiple sources (including student feedback, front-desk walk-in traffic, emails, and Bechtel Connect portal requests) to perform needs analysis and detect seasonal trends.
• Prepare and summarize reports (such as front-desk interaction statistics for Bechtel’s annual report) and provide recommendations to enhance programs, services, policies, and procedures.
• Audit immigration database systems (such as Terra Dotta, Trilby, Homebase, Bechtel Connect, and SEVIS) for discrepancies in student data and request form functionality; submit help tickets and collaborate on technical analysis, troubleshooting, and testing of new technology.
• Analyze, suggest, and implement content updates to the website and advising presentations based on changing U.S. immigration rules, office procedures, and student feedback.

• Coordinate day-to-day building operations and facilities maintenance for the Bechtel International Center, including submitting, tracking, and following up on repair work orders.
• Manage inventory and procurement of office, front desk, and event supplies to ensure the center remains fully operational and stocked for daily use and programming.
• Support financial administration workflows, including processing reimbursements, entering financial data, reviewing basic vendor contracts/terms, and proactively resolving billing or transaction issues.
• Process departmental purchases and expense reports in strict accordance with university financial policies and guidelines.

• Liaise with campus departments and external partners to resolve student and scholar issues and facilitate their transition and integration into the university.
• Provide a…